Senior Manager of Laundry

Holiday Inn Club Vacations

8d•Onsite

About The Position

At Holiday Inn Club Vacations, the company believes in strengthening families and seeks individuals with courage, caring, and creativity to become the most loved brand in family travel. They are committed to growing their people, memberships, resorts, and guest love, looking for passionate individuals who instill confidence, trust, and respect, and encourage success and build relationships. This position is responsible for the leadership, direction, administration, and support of Laundry operations, operating with limited supervision by resort senior leadership.

Requirements

High School Diploma or GED.
5 years laundry operations management in hospitality.
3 years leading teams.
Demonstrated exceptional personal Stay Real service delivery and problem resolution skills.
Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting.
Demonstrated professional verbal and written communication and presentation skills.
Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of safe driving experience.
Novice level mastery of Microsoft Office products.
Must be fluent in English.

Responsibilities

Develop and manage PDPs (Personal Development Plans).
Conduct evaluations and provide active coaching to build Brandhearted, guest-facing service staff.
Foster a culture of learning and mentorship to support continuous performance development.
Evaluate and recommend adjustments to staffing and performance targets.
Manage department engagement plans, talent reviews, and succession planning.
Adapt and execute predefined guest service strategies, standards, and programs.
Implement strategies through daily management of front desk, security, transportation, and/or resort services operations.
Lead teams in implementing, evaluating, and improving programs and policies.
Ensure a safe and secure environment for guests, team members, and resort assets
Maintain compliance with Brand standards, safety protocols, policies, procedures, and regulatory requirements (including OSHA)
Develop departmental budgets and allocate resources to meet financial goals
Operate the department within established budgetary guidelines
Manage laundry facility operations with moderate to high complexity and/or high-volume demands
Oversee performance management within sub-groups or larger teams
Directly supervise managers and assistant managers (up to 8)
Indirectly supervise supervisors and frontline staff (up to 80)
May supervise or provide oversight across multiple locations within a geographic area