Sr Manager Lab Operations - Healthcare Reprocessing

Sotera Health•Salt Lake City, UT

About The Position

Sotera Health is seeking a Senior Manager of Laboratory Operations to provide strategic and operational leadership for a high-performing laboratory within its Healthcare Reprocessing Group. The role oversees laboratory operations, leads and develops managers and technical teams, advances continuous improvement, and partners across the business to support growth and deliver exceptional customer experiences. The position balances operational execution with long-term strategy while fostering accountability, collaboration, innovation, and service excellence. The Senior Manager is responsible for laboratory performance, including quality, utilization, productivity, turnaround time, customer satisfaction, and financial goals. The role manages budgets, resource planning, staffing strategies, and capital investment initiatives; optimizes workflows and capacity; and works with senior leadership on strategic initiatives and long-term growth. It also develops leaders and teams through coaching, succession planning, feedback, and talent-retention efforts. The position partners with Sales, Consulting, Quality, Technical, and other cross-functional teams to expand laboratory capabilities, support profitable growth, maintain customer relationships, and resolve escalated concerns. It ensures adherence to applicable regulatory, quality, and safety requirements, including GMP, GLP, ISO, and other industry standards. The Senior Manager also supports acquisition integration and business expansion, leads teams through organizational change, and promotes collaboration across departments.

Requirements

Bachelor's degree.
Leadership experience managing teams, supervisors, or managers.
Experience overseeing operations, performance metrics, workforce planning, and business processes.
Experience working in a regulated environment.
Exceptional people leadership and talent-development skills.
Strong business and operational acumen.
Experience managing budgets, resources, and performance metrics.
A continuous-improvement mindset and a track record of driving operational excellence.
Excellent communication, influencing, and relationship-building skills.
Ability to navigate change and lead teams through growth and transformation.
Strong project-management and organizational skills.
Customer-focused approach and ability to balance business objectives with service excellence.

Nice To Haves

Degree in a scientific discipline, laboratory science, microbiology, biology, chemistry, engineering, or a related field.
Laboratory operations leadership experience.
Experience in medical device, healthcare, life sciences, pharmaceutical, biotechnology, testing, or related regulated industries.
Experience with quality systems and regulatory standards, including GMP, GLP, and/or ISO requirements.

Responsibilities

Provide overall leadership for laboratory operations, ensuring quality, efficiency, and service excellence.
Drive performance against quality, utilization, productivity, turnaround time, customer satisfaction, and financial metrics.
Partner with senior leadership to execute strategic initiatives and support long-term business growth.
Manage departmental budgets, resource planning, staffing strategies, and capital investment initiatives.
Monitor and optimize operational workflows, capacity planning, and laboratory utilization.
Lead continuous improvement efforts to increase efficiency, improve quality, and reduce waste.
Lead, coach, and develop managers, supervisors, and technical teams.
Build a leadership pipeline through succession planning, employee development, and talent-retention strategies.
Set clear expectations, provide regular feedback, and promote accountability and engagement.
Partner with Sales, Consulting, and other cross-functional teams to expand laboratory capabilities and support profitable growth.
Strengthen customer relationships through high-quality service delivery and timely turnaround times.
Address escalated customer concerns and identify ways to improve the customer experience.
Maintain compliance with applicable regulatory and quality requirements, including GMP, GLP, ISO, and other industry standards.
Partner with Quality and Technical leaders to identify trends, investigate issues, and drive corrective actions.
Promote a culture of safety and ensure adherence to company policies and procedures.
Support organizational growth initiatives, including acquisition integration and business expansion.
Lead teams in adopting new processes, technologies, and ways of working.
Foster collaboration across departments to achieve shared business objectives.