Senior Manager of IT

Aravo Solutions, Inc.•Irving, TX

5h•Hybrid

About The Position

Aravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software and designed to meet the needs of TPRM teams at Global 2000 enterprises. At Aravo, we believe that in an increasingly interconnected world, managing risk is a critical pillar of global resilience. Traditional, manual approaches to TPRM can no longer keep pace with today’s scale and speed of disruption. That’s why we have pioneered an Intelligence-First™ approach. Trusted by millions of third-party users in 195+ countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations. We are fundamentally redesigning how organizations see, understand, and act on risk by embedding AI directly into the core of their workflows. Joining Aravo means working at the forefront of AI in TPRM and collaborating with a team that views AI as a partner, not a replacement. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management! We are seeking a hands-on, strategic Senior Manager of IT to lead and scale our internal IT function. The ideal candidate will own corporate IT and business systems operations while partnering closely with Engineering, Security, Finance, and HR teams to support a growing, distributed SaaS organization. They will have exceptional communication and problem-solving skills, with the ability to thrive in a fast-paced, collaborative environment. This leader will balance day-to-day operational excellence with forward-looking improvements, ensuring our systems, tools, and processes scale efficiently as the company grows.

Requirements

8–12+ years of experience in IT, with 3–5+ years in a leadership role
Strong hands-on experience with modern IT stack, including AI tools
Automating user onboarding and offboarding with auditability and traceability
Experience supporting compliance frameworks such as Microsoft SSPA, SOC1, and SOC 2
Support FedRamp related activities and compliance
Proven ability to operate both strategically and hands-on
Strong project management and cross-functional collaboration skills
Experience in a SaaS or cloud-first company (80–500 employees ideal)
Experience scaling IT processes in a high-growth environment

Nice To Haves

Familiarity with zero trust security principles
Exposure to customer-facing security or audit requirements
Hands-on leadership with a “roll up your sleeves” mindset
Self-starter with entrepreneurial attitude towards managing everything IT
Strong operational discipline and attention to detail
Ability to prioritize effectively in a lean environment
Clear communication with both technical and non-technical stakeholders
Customer-first mindset

Responsibilities

Define and execute Aravo’s IT roadmap aligned with company growth and operational needs
Lead and mentor a small, high-impact IT team (helpdesk, systems, IT ops)
Establish and track SLAs, KPIs, and user satisfaction metrics
Rollout tool standardization, ensuring we are continuously consolidating toolsets
Own IT budgeting, forecasting, and vendor management
Manage core internal systems, including license management
Ensure reliable onboarding/offboarding processes and lifecycle management
Maintain high availability and performance of internal systems
Support a hybrid/remote workforce across multiple locations with effective endpoint and access strategies
Partner with Security and Engineering to support and customer-driven compliance requirements
Enforce identity, access control, and endpoint security policies
Onboard AI solutions and usage that adhere to proper security and data practices
Support audits, evidence collection, and vendor security reviews
Drive security awareness and best practices across employees
Own IT support function with a focus on responsiveness, quality and automation
Deliver a seamless employee experience across onboarding, support, and tooling
Continuously improve documentation, self-service, and internal processes
Manage SaaS application portfolio, licensing, and cost optimization
Track and manage IT assets and lifecycle (procurement → retirement)
Negotiate vendor contracts and manage third-party relationships