Senior Manager of IT

Altus Community Healthcare • Houston, TX

3d • Hybrid

About The Position

The Senior Manager of IT leads the IT function across Altus Community Healthcare’s clinic portfolio, with accountability for technology infrastructure, systems reliability, cybersecurity readiness, vendor performance, and scalable technology processes. This senior leadership role combines people leadership, operational ownership, and hands-on technical expertise to ensure clinic locations receive reliable, secure, and efficient technology support. The Senior Manager of IT serves as the primary escalation point and incident commander during network outages, system failures, or other technology disruptions. Clinics depend on uptime; therefore, this role must be able to direct the team, prioritize triage, communicate with leadership, and personally step into network and systems troubleshooting when needed to drive timely resolution. The role also oversees roadmap planning, budget oversight, vendor management, documentation, team development, HIPAA-aligned security practices, and technology improvements that support current operations and future growth.

Requirements

• Bachelor’s degree in information technology, computer science, or related field preferred; equivalent experience may be considered.
• Minimum of 10 years of progressive IT experience, including at least 3-4 years in an IT Manager, Senior IT Manager, or similar leadership role.
• Experience supporting multi-site operations required; healthcare, medical clinic, or similarly regulated environments strongly preferred.
• Prior experience managing IT for a growing multi-site organization preferred.
• Experience with EHR/EMR or practice management systems preferred.
• Hands-on technical depth with the ability to personally troubleshoot and resolve infrastructure issues rather than solely delegating tickets.
• Demonstrated ability to lead through active outages by staying calm, directing a team, making sound technical decisions, and driving resolution.
• Demonstrated vendor management experience, including contracts, renewals, negotiations, service-level expectations, and performance accountability.
• Excellent communication, organization, documentation, and prioritization skills; able to manage multiple sites, a team, vendors, and competing priorities.
• Valid driver’s license and ability to travel to clinic locations as needed.

Responsibilities

• Lead, mentor, and develop the IT support team responsible for clinic locations, including on-call expectations, response procedures, escalation paths, and training.
• Own IT strategy, roadmap planning, infrastructure priorities, budget planning, and technology processes for the clinic portfolio.
• Serve as the final technical escalation point for complex issues, including network architecture, switches, firewalls, VPNs, Wi-Fi, site connectivity, servers, workstations, and phone/VoIP systems.
• Configure, manage, and troubleshoot Cisco switches, Microsoft 365, Azure AD/Entra, user accounts, licensing, security groups, access controls, and related compliance requirements.
• Manage IT vendors, service providers, contracts, renewals, invoices, asset inventory, software licensing, warranties, cost tracking, and equipment lifecycle planning.
• Ensure HIPAA-aligned practices, backup and disaster recovery processes, technology policies, documentation, runbooks, SOPs, knowledge resources, and recommendations that improve reliability, security, efficiency, user experience, and cost-effectiveness.
• Coordinate new clinic technology setup, onboarding, equipment deployment, and decommissioning of retired systems and devices.
• Participate in special projects, technology evaluations, audits, and organizational initiatives as assigned by leadership.
• Support clinic expansion, relocation, onboarding, or decommissioning activities requiring IT planning or coordination.
• Provide technical guidance for business continuity planning, emergency preparedness, and operational readiness efforts.
• Perform other related duties as assigned based on business needs, clinic priorities, or leadership direction.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree