Senior IT Manager

Immigrant Legal Resource Center•Washington, DC

11d•$145,000 - $160,000•Hybrid

About The Position

The Immigrant Legal Resource Center (ILRC) is seeking a full-time Senior IT Manager in either our Washington, DC or San Francisco office. This is an exempt position that reports to the Director of Technology and has supervisory responsibilities. The ILRC currently has a hybrid work model requiring two in-office days per week. The ILRC is a leading immigrant rights organization headquartered in San Francisco with staff in Washington, D.C., Texas, Southern California, the Central Valley of California, and Washington state. Since 1979, our mission has been to educate, support, and empower immigrants, community organizations, and legal practitioners to build a more just, inclusive, and democratic society. Our team is passionate, collaborative, and committed to equity and innovation in all we do. The ILRC is going through a period of significant growth, and this is a new position created to support the evolving needs of our employees. The IT team is critical in ensuring smooth operations across multiple office locations who work across three time zones. The Senior IT Manager supports internal and external facing staff with a broad range of work, some days will be purely focused on the help desk, while others may require deep analysis and complex systems administration.

Requirements

7-10+ years of relevant experience in technical roles.
5+ years of supervisory experience.
Experience working in non-profits.
Excellent Mac and PC proficiency.
Exceptional time management and ability to meet fast paced deadlines.
Ability to seamlessly and calmly multitask and the ability to reprioritize based on internal or external forces.
Excellent oral and written communication skills, facilitation and presentation experience, and ability to communicate complex technical topics to people with a wide range of digital literacy.
Thrive in a collaborative cross-departmental work environment; enjoy working as part of a team; be able to problem solve; and be able to work independently on complex data projects.
Keen attention to detail
Be passionate about immigrant rights
Recognize ways that race and ethnicity, gender, and other identities intersect in the communities that we serve
A growth mindset and commitment to gathering feedback to inform improvements.
Flexibility, adaptability, and the ability to prioritize and juggle multiple streams of work at once.
Be able to travel 10 – 15% of the time
Support the organization in other duties as assigned.

Responsibilities

Oversee and supervise all IT Help Desk and Facilities (technology related) support requests across multiple offices; ensure accuracy and timeliness of responses.
Be the secondary owner or administrator of tech stack tools.
Administrate the M365 environment, including Active Directory, Defender, SharePoint, Intune, and Exchange.
Primary on call support to respond to Tier 1 to Tier 3 IT Help Desk requests through multiple communication pathways including but not limited to ticketing system, Slack, and email during the hours of 9am – 5pm EST/6am-2pm PST.
Consult on and develop trainings for staff to build out the staff website
Create content for the IT section of the staff website, support other departments with posting issues as they arise
Lead onboarding and offboarding procedures in close partnership with HR.
Supervise and ensure all security alerts or system remediations are addressed in a timely manner in accordance with CIS, NIST, SOC, or SOC2 compliance
Provide solutions to the Director of Technology for one off or strategic remediation
Lead incident response efforts related to cybersecurity events and technology outages under the direction of the Director of Technology.
Proactively coordinate vulnerability assessments, penetration testing, security audits, and remediation efforts for current and future technology systems.
Monitor security systems, email security, web filtering, endpoint protection, firewalls, passkey, and other related configurations.
Work closely with various ILRC teams and individuals to ensure data setup and transmission align with security best practices.
Support the development and maintenance of IT policies, procedures, and operational standards.
Ensure all standard operating procedures are accurate, up to date, and change logs are documented.
Create reports and dashboards
Project management for core IT initiatives
Development and management of IT budget
Provide research assistance, copy edits, and landscape analysis for in-house trainings
Work closely with and oversee contractors, including an MSP
Negotiate contracts, licensing agreements, maintenance agreements, and ensure service level expectations are met across technology vendors
Supervise the Systems Administrator.