Senior Manager of Intake Services
About The Position
The Senior Intake Manager is responsible for overseeing Intake operations, ensuring consistent quality in data collection and client services, staff performance accountability, and effective coordination across departments and external partners. The role leads efforts to streamline communication with hospitals (during and after hours), facilitates South Campus exit processes, and ensures quarterly refresher training for Intake Specialists. The Senior Intake Manager also upholds trauma-sensitive, recovery-oriented principles and maintains alignment with Haven for Hope’s mission through leadership, collaboration, and continuous quality improvement.
Requirements
- High School Diploma or GED
- 5 years of social service experience, including 3 years in supervisory roles.
- Knowledge of clinical assessments, crisis intervention, and community resource networks
- Strong leadership and people skills with a demonstrated ability to build teams and promote accountability
- Familiarity with trauma-informed and recovery-oriented service models
- Ability to analyze and improve data quality processes and workflow efficiencies
- Excellent verbal and written communication skills
- Strong organizational and time management capabilities
- Ability to work in high-demand, fast-paced environments
Nice To Haves
- Bachelor’s degree in human/social services, Psychology, Social Work, or related field
- Relevant experience may substitute for education.
- Prefer a valid Texas Driver’s License, safe driving record, reliable transportation and proper insurance coverage on automobiles used for work.
Responsibilities
- Oversees Intake operations and ensures adherence to policies, procedures, and quality standards across all Intake functions.
- Develops, implements, and monitors departmental philosophies, performance goals, outcome measures, and quality improvement strategies.
- Ensures all Intake Specialists receive a quarterly refresher training to reinforce standards, protocols, and trauma-informed practices.
- Promotes and enforces data quality assurance, ensuring all staff are held accountable for accurate and timely documentation and reporting.
- Implements staff development plans and provides regular coaching, training, and performance management to meet department objectives.
- Coordinates South Campus client exit processes, ensuring timely, supportive, and policy-aligned transitions.
- Serves as the primary liaison for hospital coordination, streamlining communication and response protocols for hospital discharges and follow-ups during and after hours.
- Facilitates communication and collaboration with interdepartmental teams, affiliated partners, and referral sources to promote effective client care and placement.
- Supports budget development and monitors expenditures related to Intake operations.
- Ensures compliance with regulatory and ethical standards while fostering a trauma-sensitive and recovery-focused Intake environment.
- Establishes and tracks key metrics for productivity, staffing, compliance, customer service, and quality assurance.
- Other duties as assigned.
Benefits
- Monthly reimbursement for applicable and documented work-related expenditures is provided.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
