Senior Manager of Clinical Services

Chinese American Service League•Chicago, IL

1d•$90,000 - $100,000•Hybrid

About The Position

CASL is seeking a Senior Manager of Clinical Services to lead a team of clinicians and support program growth in providing culturally responsive, community-based behavioral health care. The role involves guiding clinicians in delivering trauma-informed services, ensuring clients receive compassionate care, and contributing to the organization's mission of empowering individuals and families. CASL, founded in 1978, is a large community-based organization in the Midwest serving Asian Americans and others, with a focus on health, human services, education, and advocacy.

Requirements

Accessibility to personal vehicle to accommodate home visits, outreach events, and other conferences.
Ability to deliver services in the home or other community-based settings.
Proficiency in using Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and other products.
Ability to work independently, manage competing priorities, and adapt to evolving program, client, and organizational needs.
Commitment to continuous learning and process improvement.
Clinical Psychologist, or a Licensed Clinical Social Worker (LCSW) possessing a master's, with a valid license to practice in the state of Illinois is required.
A minimum of 5 years of documented clinical work experience in community mental health field.
A minimum of 3 years of program management experience required.
A minimum of 3-5 years of experience in clinical supervision and staff/intern supervision required.
Proficiency in English required.
Knowledge and access to a diverse range of diagnostic tools and therapy materials.
Experience managing clinical pathways, caseloads, and other administrative day to day activities.
Strong knowledge of Rule 132 and Rule 140, which cover the Illinois state regulations on governing behavioral health.
Experience with Medicaid documentation, IM+CANS, and EHR systems.
Willingness and ability to see clients across behavioral health programs including, but not limited to: Substance abuse, intellectual developmental disabilities, Alzheimer’s and Related Dementias, and moderate to severe mental health disorders.
Knowledge and experience with managed care organizations (e.g., prior authorization, billing, auditing).
Knowledge and ability to refer and to connect clients to outside community resources and providers, program collaboration, and behavioral health program growth.
Solution focused, collaborative, and synergistic team player within the department and within CASL overall.

Nice To Haves

Second language proficiency such as Chinese (Mandarin and/or Cantonese) or Spanish a plus.
Basic understanding of Salesforce or similar data management systems is a plus.

Responsibilities

Provide weekly clinical and administrative supervision to direct reports and interns.
Provide bi-weekly or monthly group supervision to clinicians/interns.
Offer timely feedback, coaching, and reflective support to strengthen clinical outcomes.
Support and hold accountable an interdepartmental team for compliance with the Client Advocacy Unit Model.
Ensure services are delivered in a culturally competent and person-centered manner.
Aid in recruiting, onboarding, and developing staff members.
Conduct performance reviews and stay interviews.
Evaluate, assign cases, and assist in creating schedules for staff members.
Plan and organize training for departmental and agency staff members.
Conduct thorough reviews and signoffs of case notes, treatment plans, and clinical documentation.
Ensure clinical documentation is completed by treating staff members within 7 business days.
Ensure treatment plans are renewed at least every 180 days.
Carry a caseload of 5 clients to model clinical best practices.
Develop and implement a system for tracking and responding to client escalations and service inquiries.
Facilitate triage for complex cases.
Take on complex cases to ensure continuity of care.
Troubleshoot systemic barriers to care.
Develop, evaluate, and revise program workflow or policy protocols.
Perform quarterly audits on clinical documentation and submit reports.
Work with staff for medical necessity audits.
Support the operational oversight of the Brain Health and Behavioral Health programs.
Provide guidance to program staff, aligning program goals with CASL's mission.
Participate in leadership meetings and support strategic program planning.
Provide regular, data-informed reports to the Director of Clinical Services.
Support grant applications, renewals, and reports.
Support and work with direct reports on grant management and meetings with funders.
Work with the Director of Clinical Services on sourcing and pursuing new grant applications.
Provide input to the Director of Clinical Services on program structure and new service/program development.
Support quarterly meetings and workshops with individuals served and community stakeholders.
Support community workshops or partners' meetings.
Represent CASL at external meetings.
Operate the Behavioral Health Clinic in compliance with all applicable laws and regulations.
Assist the Director of Clinical Services in preparing for accreditation.
Be responsible for own professional development.
Be responsible for data management using Salesforce and/or Electronic Health Record System.