Senior Manager of HR Business Partners | Nashville TN

OnTrac • Nashville, TN

4d • Hybrid

About The Position

OnTrac is hiring a Sr HR Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Requirements

• 7–8 years of progressive HR experience
• 3–5 years of experience leading an HR team
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Professional certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR strongly preferred
• Demonstrated experience supporting an employee headcount of 1,500+ in a multi-state environment
• Proven track record in employee relations, performance management, and organizational development
• Experience using HRIS, Excel, and data visualization tools (e.g., Power BI, Tableau) to support workforce planning, engagement, and retention strategies
• Up to 30% Travel

Nice To Haves

• You use independent judgment, creativity, and strong problem-solving skills to navigate complex people issues and deliver practical solutions.
• You coach and develop leaders effectively, helping build stronger management capability and high-performing teams.
• You resolve conflict constructively while fostering strong, trust-based relationships across operations and HR.
• You thrive in a fast-paced, dynamic environment, balancing strategic HR partnership with day-to-day execution.
• You bring a strong partnership mindset, aligning cross-functional stakeholders around scalable people solutions that improve engagement, retention, and performance.

Responsibilities

• Hire, lead, coach, and develop a team of HR professionals; operate as a player-coach by directly handling complex HR matters while guiding the team on execution, priorities, workflows, and accountability.
• Influence operational decision-making through workforce insights, labor trends, and organizational risk analysis; partner with business leaders to improve productivity, retention, engagement, and labor cost efficiency; translate operational goals into scalable people strategies that support growth and service performance.
• Partner with business stakeholders and HR COEs to enhance leadership capability and drive consistent, high-impact management practices across the organization.
• Oversee and personally handle complex employee relations matters, including investigations, risk assessment, and escalation to Legal as needed; coach leaders and the HR team on performance management practices, including counseling and disciplinary actions; ensure consistent policy application and risk mitigation.
• Drive core HR processes including performance management, engagement surveys, succession planning, talent reviews, and development planning; lead onboarding strategy and execution for key roles such as General Managers; support organizational design and change management tied to business priorities.
• Lead the development and execution of engagement and retention strategies; conduct site visits to assess culture, gather employee feedback, and identify opportunities to improve the employee experience.
• Partner with Operations on labor planning strategies to optimize staffing, productivity, and cost efficiency; analyze workforce and business metrics such as turnover, absenteeism, and engagement to identify trends and guide proactive actions.
• Partner with enterprise HR teams—including Total Rewards, Recruiting, ERC, and Talent Management, to drive alignment, adoption, and localized execution of enterprise programs.
• Lead change management efforts related to transformation, restructuring, and enterprise initiatives; ensure consistent interpretation and application of HR policies and compliance guidance; lead or support special HR projects and other job-related duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior