Senior Manager of HR Business Partners | Nashville TN

OnTrac • Nashville, TN

5d • $140,000 - $210,000 • Hybrid

About The Position

OnTrac is hiring a Sr HR Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. This is a Hybrid position to be performed at one of the Company’s operational facilities for 3 days on site. The Sr. HR Manager serves as a strategic people leader and trusted advisor to General Managers and Regional Operations leadership, translating business strategy into scalable workforce solutions across a complex, multi-site operational environment. This role combines hands-on HR leadership with organizational consulting, workforce planning, change management, and operational partnership to drive business performance, employee engagement, and labor stability. In addition to leading and developing a team of HR professionals, this role partners directly with Operations leadership to deliver HR programs and solutions that strengthen performance, engagement, and retention. The Sr. HR Manager works closely with HR Directors and enterprise HR teams, including Talent Acquisition, Total Rewards, Employee Resource Center, and Talent Management, to ensure strong adoption of enterprise initiatives and a consistent employee experience across the network.

Requirements

• 7–8 years of progressive HR experience
• 3–5 years of experience leading an HR team
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Professional certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR strongly preferred
• Demonstrated experience supporting an employee headcount of 1,500+ in a multi-state environment
• Proven track record in employee relations, performance management, and organizational development
• Experience using HRIS, Excel, and data visualization tools (e.g., Power BI, Tableau) to support workforce planning, engagement, and retention strategies

Nice To Haves

• You use independent judgment, creativity, and strong problem-solving skills to navigate complex people issues and deliver practical solutions.
• You coach and develop leaders effectively, helping build stronger management capability and high-performing teams.
• You resolve conflict constructively while fostering strong, trust-based relationships across operations and HR.
• You thrive in a fast-paced, dynamic environment, balancing strategic HR partnership with day-to-day execution.
• You bring a strong partnership mindset, aligning cross-functional stakeholders around scalable people solutions that improve engagement, retention, and performance.

Responsibilities

• Hire, lead, coach, and develop a team of HR professionals; operate as a player-coach by directly handling complex HR matters while guiding the team on execution, priorities, workflows, and accountability.
• Influence operational decision-making through workforce insights, labor trends, and organizational risk analysis; partner with business leaders to improve productivity, retention, engagement, and labor cost efficiency; translate operational goals into scalable people strategies that support growth and service performance.
• Partner with business stakeholders and HR COEs to enhance leadership capability and drive consistent, high-impact management practices across the organization.
• Oversee and personally handle complex employee relations matters, including investigations, risk assessment, and escalation to Legal as needed; coach leaders and the HR team on performance management practices, including counseling and disciplinary actions; ensure consistent policy application and risk mitigation.
• Drive core HR processes including performance management, engagement surveys, succession planning, talent reviews, and development planning; lead onboarding strategy and execution for key roles such as General Managers; support organizational design and change management tied to business priorities.
• Lead the development and execution of engagement and retention strategies; conduct site visits to assess culture, gather employee feedback, and identify opportunities to improve the employee experience.
• Partner with Operations on labor planning strategies to optimize staffing, productivity, and cost efficiency; analyze workforce and business metrics such as turnover, absenteeism, and engagement to identify trends and guide proactive actions.
• Partner with enterprise HR teams—including Total Rewards, Recruiting, ERC, and Talent Management, to drive alignment, adoption, and localized execution of enterprise programs.
• Lead change management efforts related to transformation, restructuring, and enterprise initiatives; ensure consistent interpretation and application of HR policies and compliance guidance; lead or support special HR projects and other job-related duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior