Senior Manager of Development Operations

Better Together•, FL

7d•Remote

About The Position

Better Together works to end the root causes of poverty, dependency, divorce and child abuse by leveraging the power of the local church to provide struggling families with supportive relationships and meaningful work. Once properly supported, families can achieve independence, stay together and thrive. The Senior Manager of Development Operations leads the systems, processes, data, and execution that support Better Together’s Development team. This role oversees Development operations, grant writing and reporting, data quality, revenue reconciliation and forecasting, donor stewardship, and funding integration while managing the grants and cultivation team. Working closely with donor acquisition, Finance, Marketing, Programs, and organizational leadership, this leader ensures strong execution from new opportunity through proposal, funding, stewardship, reporting, and renewal. The ideal candidate is a highly organized, strategic operator, strong writer, and people leader who builds excellent systems, maintains accurate data, provides reliable revenue visibility, and ensures an exceptional donor experience. The ideal candidate should have demonstrated leadership, communication and organization skills. He or she should be a self-starter who thrives when challenged and is comfortable working remotely and finding creative solutions.

Requirements

5-10 years in nonprofit development
Salesforce
Google Workspace
Basecamp
Match Better Together’s core values (described above)

Nice To Haves

Demonstrated leadership, communication and organization skills.
Self-starter who thrives when challenged
Comfortable working remotely and finding creative solutions.

Responsibilities

Own Development systems, Salesforce data integrity and cleanliness, dashboards, workflows, documentation, and processes.
Ensure accurate donor, gift, pledge, pipeline, restriction, and funding records.
Conduct routine data and process audits to ensure Development information is accurate, complete, and reliable.
Partner with Finance to reconcile Salesforce and financial records, resolve discrepancies, and ensure accurate revenue and gift tracking.
Own Development revenue forecasting, working with donor acquisition, Development leadership, and Finance to maintain accurate projections based on pipeline, commitments, renewals, historical performance, and expected timing.
Regularly evaluate forecasts against actual revenue, identify variances, risks, and opportunities, and update projections.
Provide leadership with accurate reporting and visibility into revenue performance, pipeline health, funding gaps, and progress toward Development goals.
Lead Development project management, calendars, deadlines, and operational priorities.
Build strong processes and handoffs across acquisition, funding, stewardship, reporting, and renewal.
Oversee the full grant lifecycle, including prospect coordination, grant writing, proposals, submissions, awards, reporting, and renewals.
Manage and provide quality control for grant proposals, narratives, reports, and other funder communications.
Ensure grant writing is compelling, accurate, consistent, and aligned with organizational priorities and messaging.
Coordinate with Programs, Finance, Marketing, and leadership to gather accurate financial data, outcomes, stories, and other information needed for proposals and reports.
Lead the internal handoff of secured funding, ensuring restrictions, commitments, budgets, outcomes, reporting requirements, and timelines are clearly documented and communicated.
Maintain systems for tracking grants, funding restrictions, deliverables, reporting deadlines, and renewal opportunities.
Ensure grant and donor reporting is accurate, timely, and consistent with funder commitments.
Oversee donor stewardship systems, acknowledgments, communications, relationship touchpoints, and renewal planning.
Ensure donor commitments, preferences, restrictions, recognition, and follow up are documented and fulfilled.
Establish strong donor service standards and ensure donor questions, requests, and issues are handled accurately and promptly.
Partner closely with Marketing on donor communications, giving campaigns, Giving Tuesday, year end giving, impact stories, and fundraising materials.
Ensure Marketing has accurate data, stories, outcomes, and funding priorities to support fundraising efforts.
Ensure a consistent and excellent donor experience from commitment through stewardship, reporting, and renewal.
Manage and develop the Grant Manager and Cultivation/Stewardship team member.
Establish clear priorities, expectations, accountability, workflows, and performance standards across the team.
Partner closely with the Senior Director of Business and Donor Growth and acquisition team to ensure strong handoffs from prospect through funded relationship.
Build strong collaboration across Development, Finance, Programs, Marketing, Operations, and regional teams.
Ensure clear ownership and accountability for cross functional Development work.
Continuously strengthen Development systems and team capacity to support organizational growth.