Senior Manager of Detection Operations
About The Position
The Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture. At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Requirements
- Leadership support to Operations staff.
- Identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations.
- Conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation.
- Ensuring timely, accurate, and confidential handling of sensitive matters.
- Protecting the organization's assets, reputation, and compliance posture.
Responsibilities
- Responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes.
- Provide leadership support to Operations staff.
- Identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations.
- Conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation.
- Ensuring timely, accurate, and confidential handling of sensitive matters.
- Protecting the organization's assets, reputation, and compliance posture.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
