Senior Manager of CS Enablement

MNTN

3h•Remote

About The Position

At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great. The Senior Manager of CS Enablement owns a meaningful portion of the CS program portfolio. This is not a support role. You will identify what CSMs and Account Managers need to do differently to retain and grow their accounts, build programs that address those gaps, deliver them, and track whether they worked. This role sits close to the field. You will attend CS leadership meetings, review Gong calls, shadow account reviews, and stay near enough to the post-sale motion that your programs reflect real account dynamics, not a textbook version of what good CS looks like. CS enablement requires a different instinct than Sales enablement. The buying decision is already made. Your programs need to help CSMs drive adoption, manage executive relationships, identify expansion signals, and recover at-risk accounts, all with buyers who are often overextended and skeptical of additional asks on their time. Candidates who have done that job before coming into enablement will bring a credibility advantage that is difficult to replicate.

Requirements

7+ years in CS Enablement, Sales Enablement, or a post-sale revenue role with direct ownership of program design and delivery
Experience in programmatic advertising, Connected TV, digital media, or a closely adjacent AdTech environment, CS reps at MNTN manage campaign performance conversations with sophisticated buyers, and your programs need to reflect that reality
Fluency in CS methodology: value realization, EBR/QBR frameworks, expansion motion, at-risk account management
Working knowledge of MEDDICC as an account health framework, you need to use it to coach CSMs on account risk, not just Sales reps on deal qualification
Strong facilitation skills — able to lead experienced CSMs with content that is immediately credible, practical, and grounded in real customer situations
Proficiency in Gong, Salesforce, WorkRamp, and Highspot

Nice To Haves

Direct experience as a CSM, Onboarding Specialist, or Account Manager in an AdTech, CTV, or SaaS environment before moving into an enablement function
Familiarity with CTV-specific customer conversations: campaign performance reviews, attribution methodology, incremental reach, and renewal justification in a performance-driven buying environment
Experience building programs for both CSM and AM roles simultaneously, accounting for the different renewal and expansion motions each role runs
Experience using Gong data independently to build a picture of CS skill health, not just reviewing calls when directed

Responsibilities

Own the strategy and execution of Customer Success enablement programs end-to-end, from identifying field needs through launch, reinforcement, and measurement
Build practical, high-impact learning experiences that help Customer Success teams improve performance in real customer conversations, not just complete training
Create reinforcement systems that drive adoption after the session ends, including manager coaching frameworks, workflow tools, peer learning, and structured practice
Manage multiple enablement initiatives simultaneously with strong operational discipline, clear prioritization, and consistent communication across stakeholders
Stay deeply connected to the business by participating in team meetings, account reviews, and QBR prep sessions while leveraging Gong and Salesforce insights to identify trends, risks, and skill gaps
Develop scalable, field-ready content that supports Customer Success Managers in renewals, expansion opportunities, executive business reviews, and customer recovery moments
Partner closely with Customer Success leadership and frontline managers to embed enablement into team operating rhythms, coaching cadences, and day-to-day execution
Design and facilitate coaching programs, role-plays, and scenario-based learning that help Customer Success teams build confidence, sharpen account strategy, and improve customer outcomes