Senior Manager of Care Transformation

BetterHelp

3h•$130,000 - $170,000•Remote

About The Position

BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible. As the Senior Manager, Care Transformation, you will join a diverse team focused on expanding access to therapy. The company invests in employee well-being and professional development, offering opportunities for impact, challenge, and community. The Care Transformation team, within the Clinical Department, is responsible for evolving BetterHelp's clinical model through clinical strategy, quality improvement, and product partnership. Their work focuses on Clinical Integrity, Quality and Outcomes, and Future Care Models, including AI-enabled care. The ideal candidate is a flexible, analytical, and clinically grounded leader comfortable with ambiguity, strategic thinking, and hands-on execution, motivated by improving access, quality, and outcomes in mental healthcare. This role offers the chance to impact care delivery at scale and shape the future of BetterHelp's clinical model.

Requirements

Graduate degree (Masters or Doctorate) in counseling, psychology, or social work.
Clinical background in mental health (e.g., psychotherapy, telemedicine, digital mental health, or related care settings).
Experience in digital mental health with a strong understanding of the mental health technology landscape and available solutions.
Familiarity with AI capabilities and their applications across the mental health care journey.
Experience with data science applications in healthcare settings.
Ability to work with data (e.g., analyzing datasets, identifying patterns, and drawing conclusions) to support strategy and decision-making.
Strong communication skills with the ability to translate clinical expertise and strategy using data-driven methods into clear operational and product guidance.
Strong analytical and problem-solving skills; comfort operating in fast-paced, data-driven environments.
Experience collaborating with cross-functional teams.
Growth mindset, curiosity, and a passion for advancing mental health care through safe and innovative technologies.

Nice To Haves

Specialized degrees, certifications, or training in AI.
Understanding of international clinical models and measures.
Background in data analytics or research.
Ability to rapidly learn new technologies and processes with minimal direction.

Responsibilities

Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences.
Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model.
Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders, practice management, influencing product, clinical, and business strategy.
Partner with the Data teams to design analyses and dashboards that support ongoing decision-making.
Collaborate with our Strategic Partnerships team to evaluate, pilot, and implement clinical care partnerships.
Translate partnership opportunities into clear clinical requirements, success metrics and operational plans.
Support end-to-end execution, including pilot design, rollout, performance tracking and iteration.
Ensure partnerships align with BetterHelp’s clinical standards, safety expectations, and long-term care model strategy.
Provide clinical input to guide model design, product development and user experience.
Partner with cross-functional teams to translate clinical requirements into scalable product features and experiences.
Contribute to research studies or internal evaluations.
Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed.
Represent BetterHelp externally at public events, webinars, presentations and/or conferences.