Senior Manager of Business Operations

New Energy Equity•Annapolis, MD

12d•Onsite

About The Position

We're looking for a Senior Manager of Business Operations to serve as the operational backbone of our growing company. This is a high-visibility, hands-on role that owns the processes connecting our leadership team, field operations, and clients for ESS O&M and Special Projects — from the moment a new contract is signed through client onboarding, invoicing, fleet readiness, and technician training. The right candidate is agile, detail-driven, and comfortable switching between strategic process ownership and roll-up-your-sleeves execution in the same day.

Requirements

5+ years of experience in business operations, operations management, or a similar multi-functional role
Salesforce experience (data entry, record management); CRM discipline and accuracy are essential
Strong attention to detail, especially with contracts, pricing, and compliance-sensitive documents
Proven ability to juggle multiple workstreams — this role touches fleet, billing, onboarding, training, and events, often in the same week
Excellent communication skills across leadership, field teams, and external vendors
Proficiency with Microsoft Office / Google Workspace; comfort learning fleet and expense platforms (e.g., WEX)
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

Nice To Haves

Experience in field services, energy, construction, or O&M environments a plus
Event planning experience a plus

Responsibilities

Lead the onboarding process for new clients as contracts are signed, ensuring a smooth, accurate start to every relationship.
Enter contracts with the pricing, billing terms, and scope detail required for invoicing, using the record standard agreed with the Contracts & Vendor Administrator.
Manage a clean, well-documented handoff of each new client to the Client Relations team.
Own the end-to-end vendor and subcontractor onboarding process, from initial qualification through system setup, and hold the standard for what "approved to work" means for O&M and Special Projects work at ESS.
Define and maintain onboarding requirements by vendor type, including insurance minimums, licensing, W-9 and tax documentation, safety and compliance certifications, and any client-flow down requirements from governing contracts.
Approve new vendors before work is assigned or purchase orders are issued, and ensure no vendor performs work without required documentation on file.
Ensure vendor records, pricing schedules, and agreements are set up completely and accurately in Salesforce and accounting systems, and that renewal and expiration dates are tracked.
Coordinate with Operations, Accounting, and Client Relations so that vendor pricing, scope, and terms align with how the work will be billed to the client.
Establish and maintain the vendor agreement and subcontractor agreement templates in partnership with leadership and outside counsel, and escalate non-standard terms for review.
Monitor certificate of insurance and compliance expirations across the active vendor base and ensure lapses are resolved before they affect scheduled work or payment.
Build and maintain the onboarding checklist, SOP, and tracking tools, and audit completed onboardings periodically for gaps.
Own compliance and readiness for company vehicles and field equipment, ensuring registrations, inspections, licensing, and fuel/toll programs are managed on schedule.
Establish tracking and vendor processes so nothing lapses.
Help run and continuously improve the field technician training program, coordinating schedules, materials, and completion tracking.
Support onboarding for new hires, coordinating first-day logistics, equipment, and training schedules so every new team member starts strong.
Oversee planning of quarterly company events and other internal programs.
Take on cross-functional projects for the leadership team.