Senior Manager of Account Management - Local Markets (International Team)
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Manager of Account Management leads and manages an Account Executive team responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives. We are open to location for this opportunity In addition to a base salary, this position is also eligible for Sales Commissions.
Requirements
- 7-10 years sales and/or account management experience in healthcare.
- Bachelor’s Degree or equivalent work experience.
- Health & Life license, or ability to obtain within 60 days.
Nice To Haves
- Preferred experience managing a team.
Responsibilities
- Executes retention and grow the book strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.
- Provides oversight, training, and direction to the account team; plans, staffs, and organizes timely coordination of goals and projects; provides appropriate and effective training programs and materials for all sales departments.
- Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations.
- Attracts, selects, and retains high-caliber, diverse talent.
- Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service.
- Continually looks for opportunities to increase customer/broker satisfaction and team efficiency.
- Assists with the organization of all activities related to product training and development seminars involving department staff in all locations; performs ongoing monitoring to ensure the desired results are attained.
- Required to communicate with internal and external parties.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
