Account Manager, International Distributors

Hogan Assessment Systems Inc.•Tulsa, OK

1d•Remote

About The Position

Hogan Assessment Systems, an international authority in personality assessment, helps businesses reduce turnover and increase productivity by hiring the right people, developing key talent, and evaluating leadership potential. Available in 50 languages across 180 countries, our portfolio of employee selection, development, and leadership products allow companies to better manage their human resource capital and retain top talent. Our Values How we show up matters as much as what we do. These values shape how we work together and show up for our clients every day. Quality — We are committed to quality and continuous improvement. Customer First — Our success depends on our customer relationships. One Hogan — We work hard, have fun, and value our colleagues. Innovation — We will continue to be the leader in the assessment industry. Summary/Objective The Account Manager is responsible for supporting the relationship with distributors and ensuring the utmost in client satisfaction. As a primary support function, the Account Manager works closely with Regional Directors and Consultants on Hogan’s International Distributor team to coordinate all internal and external resources as specified by the project or account. Detail orientation, effective time management, openness to learning, and professional communication are all necessary characteristics for a successful Account Manager.

Requirements

1+ years of B2B customer service or account management experience preferred
2-5 years in professional office environment preferred
Bachelor’s degree in management or business preferred
International business experience is preferred
Proficiency with Microsoft Office Suite preferred
Bilingual or multilingual skills preferred

Responsibilities

Develop a complete understanding of all Hogan systems, processes, and procedures.
Coordinate, support, and manage communications with distributors.
Liaise with shared services internal to Hogan to establish and maintain accounts for distributors.
Provide timely and effective support to consultants on the team as well as to the distributors.
Respond to inbound international leads and manage lead distribution for the network.
Document and track client account activities in customer and contract databases.
Ability to deliver high-quality service in times of heavy workloads and ambiguous situations.
Work with multiple internal Hogan departments and distributors to localize and translate Hogan content.

Benefits

Medical, dental, and vision insurance
Health care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and life insurance
401(k) savings plan with employer contributions
Competitive pay
Education assistance to support your growth
Wellness and mental health programs
Flexible paid time off
9 company holidays + 1 floating holiday
320 hours of Parental Leave
Office closure between Christmas and New Year’s
Pet insurance
Employee discount program
Opportunities to give back through volunteer and social impact initiatives