Senior Manager, Neuroscience and Cardiovascular Patient Access Strategy and Marketing

Bristol Myers Squibb•Princeton, NJ

12h•Hybrid

About The Position

The Senior Manager, Neuroscience and Cardiovascular Patient Access Strategy and Marketing will play a key role in the management of our Patient Access & Support Services (PASS) across the BMS portfolio with a primary focus on Neuroscience and Cardiovascular patient support programs. This individual will work closely with hub vendors to monitor activities for quality and consistency. This position is ideal for someone who enjoys the day-to-day interactions that support patient access to medications and treatment. This person will be responsible for supporting the launch and management of complex or high-volume programs. The Senior Manager will respond to and resolve escalated customer issues, partner with the Associate Director, internal matrix partners, and external vendors. The Senior Manager manages the development of reimbursement materials and validates that they meet compliance requirements and legal approval process using internal content management platforms. The Senior Manager will incorporate a patient-centric approach in their commitment to help minimize reimbursement and access barriers for BMS patients.

Requirements

Bachelor’s Degree or equivalent required
3+ years of pharmaceutical industry experience, including 2+ years in patient services preferred
Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill models; and relevant aspects of patient support and/or hub services
Experience in managing complex projects or programs required

Nice To Haves

advanced degree (MBA, MA Public Health, PharmD, etc.) preferred
Direct report management experience preferred

Responsibilities

Leads operational and program management for assigned brand(s)
Lead the development of supporting materials for execution of strategies and initiatives in support of programs (e.g., brochures, training materials, program updates, organization messaging, etc.)
Act as a subject matter expert on the reimbursement and access landscape
Educate matrix partners about BMS programs, policies, procedures, and resources for Neuroscience and Cardiovascular
Collaborate with BMS Access Reimbursement Managers (ARMs) and PASS leadership on individual case management or program needs
Collaborate with BMS cross-functional team members to resolve access and reimbursement issues
Coordinate services between the patient support hub, specialty pharmacies, Centers of Excellence, and other key community accounts
Use data and analytical dashboards to identify and act on patient access and program performance trends
Collaborate with copay team and manage GTN and budgeting for copay programs for assigned brand(s)
Support programs (independently or with a matrix team) by performing industry benchmarking, stakeholder analysis and market research, and patient and provider surveys to ensure BMS is launching and operating successful programs
Respond to and resolve broader and more complex escalated issues
Collaborate with matrix partners to create and implement vendor contracts; monitor and manage vendor contracts and annual program budgets
Any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values

Benefits

wellbeing support
retirement and financial protection benefits
insurance offerings (medical, dental, vision, life and disability)
Flexible Time Off (FTO)
11 paid company holidays each year
160 hours of paid vacation annually for new hires
3 optional holidays
paid sick leave
up to two paid volunteer days per year
summer hours flexibility
leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
annual Global Shutdown between Christmas Day and New Year's Day