Senior Manager, National Accounts

Sysco • Houston, TX

13d

About The Position

The Senior National Account Manager will support the VP-National Accounts in the management of assigned customers, to enhance customer experience while achieving Sales and Profit plans, service levels, and overall customer satisfaction. This role will handle the day to day administration for customers. They will provide guidance to Sysco OpCos, Corporate Departments, suppliers, and generally assist in the coordination of all interactions and workflows with the customer.

Requirements

• Bachelor’s in Business/Sales/Marketing or related field or equivalent experience.
• 5+ years in customer or supplier facing role or a customer or supplier supportive role
• Excellent written and verbal communication skills
• Strong tactical planning and leadership skills
• Able to self-direct work priorities to meet multiple deadlines
• Strong negotiation, and conflict resolution capabilities
• Work collaboratively across corporate functional areas
• Computer Software: Proficient in MS Office Outlook Excel PowerPoint Salesforce.com SUS/AS400
• Strong financial acumen
• SPIN
• Sysco Reporting Systems
• 10-20% regional and national travel required.

Responsibilities

• Help achieve Sales, Gross Profit, and Delivered-Margin Financial Plan for their group of customers.
• Ensures OpCo alignment with Corporate targets
• Assist with execution of AOP (Annual Operating Plan) and JBP (Joint Business Plan) for their customers which align with Customer and Sysco goals.
• Coordinate complex customer requests/projects/initiatives, including limited-time offers, new location openings, product additions, and deletions, etc.
• Analyze and find mutual customer/Sysco value in the Supply Chain such as category/product voids leading to increased case volume, increased Sysco Brand Mix to drive customer value and Sysco margin, and reduced operating expense (drop size, off schedule, returns, credits, etc.)
• Manage day to day interaction with customers, communication flow to OpCo Contract Sales leads and AEs, Problem resolution, Service Level monitoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees