Senior Manager, MOC and External Coordination

LA28 • Los Angeles, CA

7d • Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The organization is on a mission to create an unparalleled experience for athletes, fans, partners, and the community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents a unique opportunity to celebrate legacy with the Games and push the Olympic and Paralympic Movements forward. The Senior Manager, MOC and External Coordination reports to the Senior Director, C3 (Communication, Command, Coordination) within the Operational Planning team. This role is responsible for the design and implementation of the operational framework of the Main Operations Center (MOC), which will be the central hub for operations during the LA28 Olympic and Paralympic Games. The MOC will serve as the fusion center, connecting all operational sites, functional areas, stakeholders, and delivery partners (local and state agencies, contractors, and service providers).

Requirements

• Minimum of 7+ years in major events or complex operational environments requiring the setup of command centers at a large scale.
• Experience working in, and preferably, building operational centers or facilities.
• Demonstrated experience engaging broad stakeholder groups and achieving cross-functional alignment.
• Proven ability to manage multiple priorities and deliver results within tight timelines.
• Excellent communication, stakeholder management, organizational and prioritization skills.
• Demonstrated commitment to co-creation and collaborative decision-making.
• Ability to work independently and adapt to changing priorities.

Nice To Haves

• Bachelor’s degree in a related field and work experience is preferred.

Responsibilities

• Serve as primary project manager for the Main Operations Center (MOC).
• Plan the layout for the MOC in coordination with functional areas and delivery partners to maximize efficiencies and headcount.
• Guide the construction and scaled buildout of the MOC for operational use and training exercises.
• Develop standard operating procedures and training for MOC positions during Games operations.
• Enhance staffing and workforce discussions to ensure appropriate staffing and rostering for MOC positions.
• Develop Governance and information processes through robust coordination with external delivery partners.
• Ensure clear and consistent application of C3 principles across drafted external materials.
• Create information sharing and issue resolution processes across multi-disciplinary operational centers activated for LA28 Olympic and Paralympic Games.
• Establish integrated external delivery partners across delivery domains.
• Design the operational framework and structures: Plan and implement an organizational blueprint and integration plans for Games-time communication, command, and coordination, integrating input from internal functional areas.
• Define roles, responsibilities, and reporting lines across LA28 and partners to ensure operational clarity and effectiveness.
• Facilitate alignment workshops to ensure all stakeholders understand and adopt the framework.
• Define information-sharing processes: Identify and solidify critical information flows and touchpoints within the Games delivery ecosystem.
• Develop protocols for timely, accurate, and secure information-sharing between LA28 and delivery partners.
• Select, implement, and oversee digital information systems for real-time operations management (e.g., dashboards, issue management system).
• Create documentation and training materials to support information-sharing standards.
• Define decision-making processes: Develop escalation paths and threshold criteria for critical information in coordination with internal functional areas.
• Develop decision matrices and criteria for routine and urgent Games-time decisions.
• Facilitate cross-functional alignment on decision-making protocols and ensure buy-in from all partners.
• Document and communicate decision processes and outcomes.
• Define issue resolution and situation response processes: Plan and implement standardized issue escalation and resolution processes.
• Refine incident and exceptional situation response protocols for potential scenarios.

Benefits

• LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.
• LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws.
• We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply.
• We assess applications based on relevant skills, education, and experience a candidate can add to our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior