Senior Manager, Mission-Critical Technology Solutions

Southern California Regional Rail Authority•Los Angeles, CA

17d

About The Position

The Senior Manager, Mission-Critical Technology Solutions oversees the operation, administration, support, and continuous enhancement of Positive Train Control (PTC), train control applications, safety systems, physical security applications, dispatch systems, and related operational platforms. Under the general direction of the Director, Mission-Critical Technology Solutions, the role manages mission-critical solutions that support safe and efficient rail operations, regulatory compliance, operational reliability, and the customer experience. The position supervises employees and manages service portfolios, contractors, and consultants. It leads technology product strategy and Agile delivery, oversees system implementations and improvements, and responds to operational emergencies.

Requirements

Bachelor’s degree in networking or a closely related technology field; a combination of training and experience, with a minimum of an associate degree and/or relevant experience, may be considered. Advanced relevant coursework may substitute for a portion of required experience.
At least five years working in a 24/7 operations center environment providing tier 2/3 operational support.
At least five years of experience managing and supervising personnel, contracts, and consultants.
Experience working with complex operations systems or software, such as dispatch, enterprise management, or other mission-critical systems.
Expert-level knowledge of business management theory, process improvement methods including benchmarking and reengineering, Agile software development, software and hardware solution design and implementation, enterprise applications, closed network environments, rail transportation policies and procedures, public agency environments, third-party agreements, and budget preparation and administration.
Skill in analyzing financial data, cost reports, and cost estimates; organizational planning and prioritization; leadership, team building, communication, and time management.
Ability to maintain relationships with railroad or functional industry partners; prevent problems through analysis, measurement, and process improvement; provide clear direction and policies; and write technical scopes of work and estimate costs.
Ability to meet the stated physical requirements, including moving about work sites, operating tools and equipment, transporting items up to 25 pounds, communicating, and performing the listed movements and sensory tasks.

Nice To Haves

Experience with Wabtec TMDS, CAD, BOS, MDM, I-ETMS, or other train control systems.
Railroad operations experience and possession of, or ability to obtain within one year, General Code of Operating Rules (GCOR) certification.
Lean Six Sigma Green Belt certification.
AIPMM Agile Certified Product Manager and Product Owner, Scaled Agile POPM, or related certification.

Responsibilities

Manage departmental services and activities related to PTC, train control applications, dispatch systems, and supporting operational platforms to meet availability, reliability, and safety targets.
Oversee complex technology applications and service portfolios supporting safety, security, and other mission-critical solutions.
Manage contractors responsible for routine maintenance and troubleshooting of railroad back-office, safety, and physical security systems.
Ensure compliance with applicable regulations, standards, and policies; oversee implementations, upgrades, and testing; and monitor regulatory and legislative developments.
Maintain accurate records of application configurations, interfaces, dependencies, and run-book information.
Lead root cause analysis and resolution of application and system integration issues.
Lead Lean and Six Sigma continuous improvement initiatives.
Lead technology product strategy, vision, and roadmap development.
Research emerging technologies and recommend solutions to improve operational performance and reliability, reduce costs, and enhance Metrolink services.
Recommend and implement equipment, practice, and procedural improvements in response to developing legislation.
Participate in preparing and administering the assigned program budget and monitor expenditures.
Communicate with departments, contractors, consultants, and third parties about requirements and project needs.
Document technology product requirements through epics, stories, and other pertinent documentation.
Lead planning, backlog refinement, and retrospective activities, applying Agile methodologies to deliver technology solutions and business value.
Monitor and evaluate staff, identify training needs, and ensure staff meet objectives and expectations.
Prepare analytical and statistical reports on project operations and activities, including memorandums and instructional manuals.
Respond to emergencies in a 24-hour, 7-day-a-week, 365-day operation.
Drive the realization of Agency goals and objectives.
Perform additional duties as assigned, with reasonable accommodation provided to qualified individuals with disabilities.