Senior Manager, Microsoft Platforms, AI & System Operations

Abt Global•Rockville, MD

7d•$139,000 - $200,000•Hybrid

About The Position

We are seeking a senior technology leader to oversee System Operations while serving as the organization’s lead expert on Microsoft platforms and AI-enabled workplace technologies. This role blends broad operational leadership and people management with deep hands-on expertise across Microsoft 365, Azure, identity, endpoint management, automation, and security. The ideal candidate will lead a multi-disciplinary operations team, set engineering direction for Microsoft services, and help the organization translate emerging AI capabilities into secure, scalable business value.

Requirements

Bachelor’s degree in information systems, computer science, engineering, or a related field; advanced degree preferred.
Extensive experience leading system operations, platform engineering, or enterprise infrastructure teams in a complex environment.
Deep expertise across Microsoft 365 and Azure, including collaboration, identity, endpoint management, automation, and tenant governance.
Proven people leadership experience, including team development, coaching, performance management, and building strong technical cultures.
Hands-on experience designing, implementing, or governing enterprise AI capabilities, including Microsoft 365 Copilot, Copilot Studio, Azure AI, Azure OpenAI, or similar AI platforms and integration patterns.
Strong knowledge of Microsoft security and governance capabilities, such as Purview, Defender, information protection, retention, and access controls.
Strong scripting and automation skills, including PowerShell and API-based administration.
Experience with large-scale implementations, migrations, or platform transformations across enterprise systems.
Experience in regulated or government-contractor environments is preferred.
Relevant Microsoft certifications across Microsoft 365, Azure, security, identity, or AI are highly desirable.
Excellent communication and stakeholder management skills, with the ability to influence decisions and lead cross-functional initiatives.
Bachelor’s degree + 12 years of relevant experience, Master’s degree + 10 years of relevant experience, or PhD + 8 years of relevant experience.
Prior people management experience leading technical teams in a complex enterprise environment is strongly preferred.

Nice To Haves

Advanced degree preferred.
Experience in regulated or government-contractor environments is preferred.
Relevant Microsoft certifications across Microsoft 365, Azure, security, identity, or AI are highly desirable.

Responsibilities

Lead the System Operations function, managing a team responsible for reliable, secure, and well-governed enterprise platforms and services across a diverse operational portfolio.
Serve as the senior Microsoft subject matter expert, setting strategy, architecture, engineering standards, and operational direction for Microsoft 365, Azure, collaboration, identity, and endpoint services.
Build and develop a high-performing team through clear priorities, coaching, performance management, and a strong culture of accountability and service excellence.
Lead the design and governance of enterprise AI capabilities, including Microsoft 365 Copilot, Copilot Studio, Azure AI, Azure OpenAI, and selected third-party platforms, with a focus on scalable adoption and responsible use.
Drive automation and modern engineering practices using PowerShell, APIs, and repeatable operational patterns to improve reliability, speed, and consistency.
Partner across IT, security, and business teams to shape roadmaps, deliver new capabilities, resolve complex issues, and improve employee experience and business outcomes.
Oversee vendor relationships, licensing strategy, budgeting, and resource planning for the function.
Bring experience in regulated or government-contractor environments as a value-add, ensuring platforms can support required controls where needed.