Senior Manager, Merchant Risk Operations, APAC [Relocation to Singapore]

Airwallex • Taipei, Singapore

3d • SGD 155,000 - SGD 240,000 • Onsite

About The Position

As part of our Risk Operations team, you’ll be responsible for strengthening our global risk control strategy, managing a well-performed risk operation team and ensuring portfolio risk level aligned with the enterprise risk appetite. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

Requirements

• 8+ years of experience in payments / fintech / acquiring with at least 3+ years people management experiences
• Deep expertise in one or more of Merchant Risk: credit and fraud risk ( reserves and exposure management), brand risk (AUP and compliance management)
• Proven track record managing senior ICs in multi‑location teams
• Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast‑moving, high‑growth environment
• A strong desire to learn about new payment trends and technologies.
• Bachelor’s degree or equivalent practical experience

Nice To Haves

• Strong analytical and data skills – comfortable using dashboards and data tools to diagnose issues, design experiments, and measure impact
• Experience building or scaling risk operations in a global fintech or top‑tier payments company
• Hands‑on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations
• Mandarin language proficiency.

Responsibilities

• Lead APAC Merchant Risk Operations team for Payments
• Own end‑to‑end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact
• Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region
• Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations
• Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM‑based workflows, analytics surfaces) for higher accuracy and efficiency
• Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards
• Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR
• Proactive stakeholder management including risk, compliance, commercial, product etc.
• Always challenge the status quo and continuously strive for operational excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior