Senior Manager, Mental Health & Wellbeing

Salesforce•Austin, TX

2d•Hybrid

About The Position

As the Senior Manager, Global Mental Health & Wellbeing, you won’t just manage programs—you’ll architect the future of how we care for our people. You will lead our most critical mental health and family support pillars for a diverse global workforce, as well as be a catalyst for team evolution. We are looking for a pioneer who pairs deep subject matter expertise with a passion for AI experimentation. You will optimize our workflows, test new ways of working, reimagine employee journeys through our programs, and help our team become our most efficient, tech-forward selves while delivering world-class employee experiences.

Requirements

10+ years of progressive experience in global workplace wellbeing, Global Benefits, or program management, with a track record of designing and implementing impactful mental health strategies
Expert Program Design: Deep expertise in implementing and optimizing global programs, including strong vendor management, contract negotiation, and budget oversight.
Advanced Analytics: Demonstrated ability to translate complex data into executive-level recommendations and compelling business cases.
Executive Communication: Exceptional presentation skills with the ability to influence senior stakeholders and cross-functional partners (Legal, Finance, ER).

Nice To Haves

Relevant certifications such as Mental Health First Aid, or professional clinical/coaching credentials.

Responsibilities

Drive the success of flagship programs in the US and Globally
Embed wellbeing into the talent life cycle, focusing on "moments that matter" to ensure support is proactive rather than reactive.
Be in lockstep with the International Mental Health Lead to ensure consistency in shared global programs and the acceleration of work.
Partner with the AMER Healthcare team to drive data-based initiatives that advance our mental health strategy and optimize population health in the US.
Manage external providers and lead QBRs with powerful insights; manage high-value contract negotiations and ensure strict SLA adherence.
Annually audit the portfolio against business needs and budget, recommending data-driven design enhancements to stay ahead of market trends.
Collaborate with Local Benefits, Health & Safety, Legal, Finance, and Marketing to ensure programs are thoughtful and compliant.
Partner with Benefits Delivery to improve the global employee experience.
Represent the team in high-level public forums and provide hands-on support for milestone initiatives like May Mental Health Month and World Mental Health Day.
Identify friction points in how employees interact with our offerings and leverage AI to design a more intuitive, personalized, and seamless engagement journey.
Act as the functional lead to identify, design, and implement efficiency initiatives within the Wellbeing team using AI and automation.
Translate complex program data (utilization, clinical outcomes, sentiment) into actionable strategies and compelling business cases for senior leadership.