Senior Manager, Medicare Business Consultant

CVS Health•Hartford, CT

5d•$75,400 - $182,549

About The Position

Reviews Medicare Grievances dashboards, reporting, and analytics to identify performance trends, emerging risks, and areas requiring action. Synthesizes findings into clear business insights and engages colleagues, business owners, and leaders across teams to drive alignment, coordinate response efforts, and support progress toward improvement. Serves as a senior point of coordination and escalation in a regulated environment, raising concerns when data signals poor performance, unresolved risk, or insufficient progress.

Requirements

7+ years of work experience in business consulting, project management, program management, business operations, process improvement, analytics, or a related field.
Experience reviewing data, dashboards, and reporting to identify business trends, risks, and performance issues.
Experience synthesizing complex information into clear business insights, priorities, and action plans.
Experience coordinating complex, cross-functional initiatives involving multiple stakeholders and varying levels of leadership.
Experience managing timelines, dependencies, risks, and follow-up across concurrent initiatives or improvement efforts.
Strong communication, influence, and stakeholder management skills, including the ability to engage leaders, clarify ownership, and drive accountability.
Problem-solving and decision-making skills.
Collaboration and teamwork skills.
Growth mindset, including agility and developing yourself and others.
Execution and delivery skills, including planning, delivering, and supporting.
Business intelligence skills.

Nice To Haves

Experience supporting Medicare Grievances, regulated operations, or process improvement in a healthcare environment.
Experience partnering with business leads to drive issue resolution and sustained improvement.
Experience developing reporting, dashboards, or executive-ready summaries to monitor performance and outcomes.
Experience working across operational, compliance, and business teams to coordinate action and accountability.
Experience escalating risks or performance concerns to leadership in a clear, solutions-oriented manner.
Project or program management training, certification, or equivalent practical experience.
Bachelor’s degree preferred and/or specialized training, relevant professional qualification, or equivalent experience.

Responsibilities

Review Medicare Grievances dashboards, reporting, and analytics to identify performance trends, emerging risks, and areas requiring action.
Synthesize findings into clear business insights, priorities, and action plans.
Engage colleagues, business owners, and leaders across teams to drive alignment and coordinate response efforts.
Support progress toward improvement and escalate concerns when data signals poor performance, unresolved risk, or insufficient progress.
Coordinate complex cross-functional initiatives, including timelines, dependencies, risks, and follow-up across concurrent improvement efforts.