Senior Manager - MCL Specimen Services Quality/Education

Mayo Clinic•Rochester, MN

9h•$118,289 - $177,465•Hybrid

About The Position

Mayo Clinic Laboratories (MCL) Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCL goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCL Operations. MCL Operations serves as the functional link that enables MCL strategy execution in highly competitive markets. Turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field-based service representatives are critical to MCL business units and are directly controlled by MCL Operations. The Senior Manager–Operations-MCL coordinates with the Director-Operations-MCL for the planning, budget, FTE, capital, and performance metrics for operational support of each MCL business unit. Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCL Operations in alignment with business and department objectives. Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems. Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners in the support of department/division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues. Domestic and/or international travel required.

Requirements

Extensive Quality Management Experience – experience in quality assurance, quality systems, or laboratory quality management, including leadership responsibilities.
Strong Knowledge of Preanalytical Processes – Deep understanding of specimen collection, labeling, handling, transportation, accessioning, storage, and chain-of-custody requirements.
Regulatory and Accreditation Expertise – Thorough knowledge of regulations and standards such as CLIA, CAP, The Joint Commission, ISO standards, and applicable state requirements.
Quality Management System (QMS) Leadership – Demonstrated experience developing, implementing, and maintaining quality management systems, including audits, CAPAs, document control, and risk management.
Data Analytics and Performance Improvement Skills – Ability to analyze quality metrics, identify trends, develop KPIs, and drive continuous improvement initiatives using data-driven methodologies.
Lean Six Sigma and Process Improvement Expertise – Experience leading operational excellence projects, root cause analyses, failure investigations, and workflow optimization efforts.
People Leadership and Team Development – Proven success managing multidisciplinary teams, coaching leaders, building accountability, and fostering a culture of quality and compliance.
Cross-Functional Collaboration Skills – Ability to work effectively with laboratory operations, logistics, client services, compliance, and executive leadership teams.
Investigation and Corrective Action Management – Strong background in nonconformance investigations, complaint management, risk assessments, corrective and preventive actions (CAPA), and regulatory response activities.
2-year commitment to the position is required.

Responsibilities

Coordinates with the Director-Operations-MCL for the planning, budget, FTE, capital, and performance metrics for operational support of each MCL business unit.
Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCL Operations in alignment with business and department objectives.
Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems.
Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration.
Regulates staffing in accordance with fluctuating workload.
Partners in the support of department/division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications.
Performs duties independently and initiates judgment in handling a variety of management issues.
Domestic and/or international travel required.
Leading adherence to IATA regulations.