Senior Manager - MCL Global Logistics

Mayo Clinic • Rochester, MN

2d • Hybrid

About The Position

Mayo Clinic Laboratories (MCL) Operations is recognized as a benchmark for excellence within the reference laboratory industry. MCL Operations serves as the critical link enabling MCL's strategy execution in competitive markets. Key areas include turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, and management of remote on-site specimen processors and field-based service representatives. The Senior Manager–Operations-MCL collaborates with the Director-Operations-MCL on planning, budget, FTE, capital, and performance metrics for operational support of MCL business units. This role is responsible for operational excellence and execution of operational plans for assigned staff and processes within MCL Operations, aligning with business and department objectives. The position serves as a key member of the leadership team, focusing on policy and system planning and implementation. Responsibilities include facilitating project management, leading multidisciplinary teams, financial analysis, problem-solving, and team collaboration. The role also involves regulating staffing based on workload fluctuations and supporting department/division/institutional projects, staff recruitment, and policy implementation. The Senior Manager acts as a primary resource for issues and communications, performing duties independently and exercising judgment in handling management issues. Domestic and/or international travel is required.

Requirements

• A bachelor's degree and a minimum of six years of operational management experience; or, a master’s degree and a minimum of three years of operational management experience are required.
• Acceptable degree disciplines include business, organizational leadership, logistics and supply chain management, engineering, information technology, health care administration, medical laboratory science or equivalent, biology, chemistry, or related field.
• Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) or external client stakeholders.
• Must have excellent organizational, human relations, decision-making and problem-solving capabilities.
• Must have excellent presentation and communication skills.
• Must have ability and confidence to effectively function independently, be a self-starter, and a team player.
• Must have led direct reports in previous positions.
• Must be capable of effectively presenting to internal and external groups.
• Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCS policies and procedures.
• 2-year commitment to the position required.

Nice To Haves

• Master's degree preferred.
• Experience with large and complex customer service, domestic and global logistics, or field-based service teams is preferred.
• Operational experience within an external-facing business entity competing in a highly competitive market is preferred.

Responsibilities

• Coordinate with the Director-Operations-MCL for planning, budget, FTE, capital, and performance metrics for operational support of each MCL business unit.
• Ensure operational excellence and execution of operational plans for assigned staff and processes within MCL Operations in alignment with business and department objectives.
• Serve as a key member of the leadership team with a primary focus on planning and implementation of policies and systems.
• Facilitate project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration.
• Regulate staffing in accordance with fluctuating workload.
• Partner in the support of department/division and institutional projects, staff recruitment, policy implementation, and serve as a primary resource for issues and communications.
• Perform duties independently and initiate judgment in handling a variety of management issues.
• Attend and present at client meetings (on-site or remote, planned or short notice).
• Maintain communication with field, sales, and support teams.
• Resolve client and field team concerns; drive market-based improvements.
• Manage courier/carrier performance via regular reviews.
• Address service issues, implement enhancements, and oversee onboarding.
• Track vendor KPIs and ensure accountability.
• Collaborate on vendor contracts and conduct monthly cost reviews.
• Oversee invoicing, quotes, and vendor billing discrepancies.
• Monitor cost trends.
• Support IT system upgrades and new initiatives (e.g., tracking tools, drones).
• Direct staffing, KPIs, and productivity standards.
• Lead Kaizen improvements and train Operations Service Managers and leading strategic goals of logistics.
• Oversee Command Center activities.

Benefits

• This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position.
• Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager