Senior Manager, Mass Fundraising Operations

American Bible Society•Philadelphia, PA

1d•Hybrid

About The Position

American Bible Society (ABS) is seeking a highly organized, detail-oriented, and results-driven Senior Manager, Mass Fundraising Operations to oversee the execution, coordination, and operational performance of ABS’ Direct Mail program. Reporting to the Senior Director of Mass Fundraising, this role is responsible for translating approved strategy, budgets, and priorities into well-executed Direct Mail campaigns across acquisition, cultivation, reactivation, recurring giving, and acknowledgements. The Senior Manager ensures campaigns are delivered accurately, efficiently, on schedule, and in alignment with donor experience standards, organizational priorities, and fiscal goals. This role is ideal for a strong Direct Mail professional who excels at managing complexity, coordinating stakeholders, overseeing vendors, and driving disciplined execution in a high-volume fundraising environment.

Requirements

Bachelor’s Degree required.
5+ years of experience in integrated direct response marketing.
At least 3 years of experience in nonprofit Direct Mail fundraising operations.
Demonstrated success managing complex campaign workflows in a Mass Fundraising environment.
Experience working with external agencies and vendors.
Strong project management and organizational skills.
High attention to detail with the ability to manage multiple deadlines simultaneously.
Working knowledge of Direct Mail KPIs, reporting, and basic analysis.
Proficiency with Microsoft Office tools; experience with CRM or fundraising databases preferred.
Clear communicator with strong follow-through and issue escalation instincts
Demonstrate desire and ability to support organizational biblical and religious goals and participate in regular work-related spiritual activities without reservation.
Have a personal passion for and belief in the Word of God, its ability to transform lives, and the mission of American Bible Society.
Demonstrate alignment with the vision, mission, and values of American Bible Society.
Complex Communication: Proficient in communicating complex ideas to various stakeholders, both verbally and in writing.
Team Facilitation: Facilitates teamwork, encourages collaboration, and resolves conflict within the team.
Inclusive Leadership: Promotes inclusivity and addresses biases within the team.
Service Solutions: Understands service recipients’ needs, develops solutions to meet those needs, and builds relationships.
Responsive Adjustment: Adjusts strategies based on new information, remains flexible in dynamic environments.
Efficient Coordination: Prioritizes tasks, manages multiple projects, and ensures team deadlines are met.
Analytical Problem Solving: Analyzes complex problems, develops solutions, and makes decisions independently.
Team Leadership: Guides, supports and leads team members to achieve goals, engage in cross-company collaboration and pivot when needed to achieve strategic change.

Responsibilities

Direct Mail Operations & Campaign Execution
Manage the end-to-end execution of Direct Mail campaigns, ensuring accuracy, timeliness, and adherence to approved strategy, budgets, and schedules.
Coordinate campaign workflows including segmentation, creative development, production, approvals, coding, and deployment.
Maintain and manage a high-volume Direct Mail calendar, prioritizing campaigns and resolving executional conflicts.
Ensure all Direct Mail activities reflect ABS brand, voice, donor experience standards and compliance requirements.
Management and execution of other traditional channel Mass fundraising as needed (e.g. phone)
Vendor & Agency Coordination
Serve as the primary operational point of contact for Mass fundraising agencies and vendors.
Manage day-to-day agency workflows, timelines, deliverables, and production schedules.
Review agency work for accuracy, alignment, and readiness for approval by the Senior Director.
Flag risks, delays, performance issues, or budget concerns and propose operational solutions.
Budget Management & Financial Tracking
Track Mass fundraising expenses against approved budgets and forecasts.
Monitor campaign-level financial performance, flagging variances and risks early.
Support forecasting and budget reviews by providing accurate, timely operational data.
Ensure invoices, expenses, and financial documentation are accurate and submitted on time.
Reporting, Analysis & Optimization Support
Review channel and campaign performance reports, ensuring data accuracy and clarity.
Provide initial analysis of results, trends, and variances for review with the Senior Director.
Support testing and optimization efforts by coordinating test execution and documenting results.
Maintain organized records of campaign performance, learnings, and benchmarks.
Cross-Functional Coordination
Work closely with Marketing, Finance, Ministry Programs, and Development colleagues to ensure smooth campaign execution and alignment.
Oversee campaign inputs and approvals across teams, ensuring deadlines and expectations are met.
Support omnichannel alignment by ensuring Direct Mail campaigns integrate effectively with related Development and Marketing initiatives.
Operational Excellence & Continuous Improvement
Identify opportunities to improve efficiency, accuracy, and scalability within Mass fundraising operations.
Document and refine operational processes, workflows, and best practices.
Stay informed of nonprofit Direct Mali trends and operational best practices.
Perform other role-related responsibilities as assigned.