Senior Manager Marketplace

Staples Inc.•Framingham, MA

About The Position

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

Requirements

Bachelor’s degree in Business, Marketing, eCommerce, or a related field, or equivalent experience.
8+ years of experience in e-commerce, marketplace management, retail technology, or a related field.
3+ years of management experience in digital storefront operations.
Strong analytical and problem-solving skills with a data-driven approach.
Excellent leadership and team-building capabilities.
Effective communication, negotiation, and collaboration skills.
Ability to manage multiple priorities in a fast-paced digital environment.
Detail-oriented with robust organizational and project management skills.
Strong analytical skills with a data-driven approach to decision-making.
Ability to collaborate across multiple teams and influence decision-making.

Nice To Haves

Master’s Degree (MBA or advanced degree).
Experience with eMarketplace advertising and PPC campaign management.
Familiarity with automation tools and AI-driven marketplace analytics.
Knowledge of fulfillment strategies and supply chain logistics for online retail.
Prior experience in a high-growth eCommerce environment.
Experience managing major online marketplaces such as Amazon 3P is a plus.

Responsibilities

Lead the development and execution of the strategy for Staples’ Marketplace business.
Build a new channel, optimize sales performance, and manage key marketplace relationships while driving operational excellence to scale the business.
Analyze market trends, identify new product opportunities, and optimize listings and promotions.
Collaborate with internal teams to deliver exceptional customer experience.
Manage and grow Staples’ Marketplace account.
Troubleshoot seller performance issues and develop account-specific growth plans.
Leverage data insights to drive process improvements, conduct competitive analysis, and adjust pricing strategies.
Build and mentor a team of eMarketplace specialists and analysts, fostering a collaborative culture focused on marketplace optimization and compliance.