Senior Manager, Manufacturing Quality (Floor Leader)
About The Position
The Senior Manager, Manufacturing Quality provides strategic and operational leadership for plant quality performance, compliance, and continuous improvement in a high-volume manufacturing environment. The role leads the Quality Floor team and oversees production quality, component testing, Manufacturing Control Plan auditing, and quality improvement initiatives to ensure products and processes meet established standards. Working with Manufacturing, Engineering, Supplier Quality, and other cross-functional teams, the Senior Manager drives structured problem-solving, root cause analysis, and corrective and preventive actions to reduce defects, scrap, and rework and improve process capability. The role promotes a proactive quality culture by strengthening process controls, reinforcing standard work, and using data to identify risks and prevent recurring issues. It also provides technical oversight and team leadership to improve product reliability, reduce the cost of poor quality, and strengthen manufacturing performance.
Requirements
- Bachelor of Science degree in Engineering or a related discipline.
- At least 7 years of experience with manufacturing quality or NPI quality projects and process improvement.
- Experience developing and implementing product and process Quality Management Systems.
- Previous team and project leadership experience, including goal setting, monitoring performance against goals, and providing feedback, development, and accountability.
- Skilled in Excel, Word, PowerPoint, Minitab, and Outlook.
- Legally authorized to work in the United States at the time of hire and able to maintain work authorization without current or future employer or school sponsorship.
Responsibilities
- Promote the Appliance Production System (APS) philosophy and drive continuous improvement in quality and adjacent areas.
- Coach team members to support focused, cross-functional collaboration.
- Partner with Product Line Quality, Business Operations, and Manufacturing Engineering leaders to establish, sustain, and improve product quality through engineering problem-solving and supporting systems.
- Promote a method-based quick response to new issues.
- Develop team performance metrics tied to factory performance, including FPY, EOLA, and scrap, and the product line financial plan, including warranty, damage, concessions, scrap, and consumer education.
- Lead the team in identifying and completing projects and tasks; assign ownership and establish accountability at the appropriate level.
- Collaborate with product line Engineering, Field Quality, and Service organizations to understand and respond to part- or system-level performance issues affecting owner use and satisfaction.
- Respond to internal and external product quality and reliability data, including Engineering, EOLA, and CAT/CUT labs.
- Identify and execute projects to improve operating costs; lead the Corrective and Preventative Actions (CAPA) and Corrective Action Request (CAR) approach to problem-solving.
- Work with Design, Operations, and Quality Leadership to prioritize funding and resources to meet targets and support continuous improvement.
- Own Manufacturing Control Plan attributes for broad areas, including training, execution, auditing, and improvement of the plan.
- Support improvements to workstation documentation; create, update, and maintain Manufacturing Control Instructions (MCIs), visual aids, and alerts or single-point lessons as needed.
- Provide technical oversight for the development, sustainment, and continuous improvement of factory quality.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
