Senior Manager/Manager, Concierge (Contact Centre)

Aritzia•Vancouver, BC

14d•CA$100,000 - CA$300,000•Onsite

About The Position

Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to be part of the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling and solving expertise. As the Concierge Senior Manager, you will lead the team to deliver world-class sales, solution and service excellence while ensuring the center is set up to exceed daily goals via a high-performing and engaged team. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

Requirements

Proven skills, certifications, education, and/or experience in a high-volume contact centre, preferably within a Retail environment
A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
The ability to collaborate fluently with cross-functional partners
A commitment to quality and investing in results that add value to the business

Responsibilities

Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
Optimize the performance in each channel
Sell clothes, deliver world-class service, and build loyal client relationships
Ensure the world-class delivery of sales, solution, and service expertise
Resolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiences.