Senior Manager, Managed Accounts

Caterpillar Inc.•Peoria, IL

2d•$172,630 - $258,950•Hybrid

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As Senior Manager, Managed Accounts in Caterpillar's Construction Industries Building Construction Product (BCP) division of you will lead a high-performing sales team focused on strengthening strategic customer relationships and delivering profitable growth. This role is responsible for driving account strategy, elevating the customer experience, and ensuring solutions align with business priorities and long-term success. You will play a critical role in guiding team performance, influencing key decisions, and creating value for both customers and the organization. Role Summary Leads the day-to-day operations of a sales team supporting key managed accounts, driving business results, strengthening client relationships, and ensuring timely, effective resolution of customer issues.

Requirements

Customer Focus: Executive-level ability to anticipate customer needs, strengthen strategic relationships, and deliver tailored solutions that drive loyalty, satisfaction, and business growth.
Decision Making and Critical Thinking: Exceptional judgment with the ability to navigate complex business challenges, evaluate competing priorities, and make sound decisions that advance strategic objectives.
Effective Communications: Highly effective communicator with the ability to influence senior stakeholders, tailor messaging to diverse audiences, and build alignment across complex organizations.
Relationship Management: Proven ability to build and sustain trusted partnerships with customers, internal leaders, and cross-functional teams to support long-term business success.
Account Management: Deep account management expertise with a strong track record of growing strategic accounts, addressing complex customer needs, and delivering consistent business value.
Value Selling: Demonstrated success articulating differentiated value, aligning solutions to customer priorities, and advancing growth through consultative selling strategies.

Nice To Haves

10+ years of progressive account management or strategic customer leadership experience.
A proven track record of implementing solutions to complex customer challenges and delivering measurable business results.
Relevant industry experience with strong commercial and customer-facing acumen.
Demonstrated success driving sustainable growth, customer retention, and long-term business performance.

Responsibilities

Evaluate market conditions, organizational strengths, and business opportunities to inform sales strategy and drive growth.
Oversee the daily activities of sales staff, ensuring effective product promotion and a high level of customer service throughout the sales cycle.
Direct the sales team to achieve revenue and profitability targets, including guidance on pricing and discount decisions.