Senior Manager, Maintenance - Bus

Chicago Transit Authority•Chicago, IL

About The Position

Manages and directs the development, implementation, and monitoring of the Authority’s Bus Maintenance programs within an assigned area. The role reviews inspections and inspection logs, recommends preventive maintenance and modifications, and provides staff development opportunities that promote safety and support department and Authority goals. It coordinates maintenance and preventive work plans across multiple shops, oversees reactive maintenance and staffing schedules, develops and monitors procedures and programs, reviews reports to identify maintenance trends, and works with internal and external departments on Bus Maintenance matters. The position also conducts safety inspections and disciplinary investigations, oversees staff training and performance, responds to incidents and service delays, and hires, develops, and evaluates staff. The role reports to the Authority’s assigned management structure and has Manager, Maintenance - Bus positions reporting to it. It requires travel to CTA, vendor, and transit property locations. The working environment includes a general office setting and frequent exposure to typical bus shop and garage conditions. The employee is on call 24 hours a day, 7 days a week.

Requirements

Bachelor’s degree in Mechanical Engineering, Business Management, Transportation Planning, Public Administration, or a related field, plus five years of experience in vehicle maintenance and repair, including one year in a supervisory or management role; or an equivalent combination of education and experience relating to the position.
Valid State of Illinois Driver’s License.
Detailed knowledge of the scope and types of repairs, inspections, and maintenance performed at the terminal or garage level.
Detailed knowledge of vehicle maintenance program principles, policies, and practices.
Detailed knowledge of shop and garage operations, equipment, maintenance practices, and programs related to vehicle maintenance, preferably buses.
Detailed knowledge of applicable union contracts, union craft work, and the duties of skilled and unskilled field personnel.
Working knowledge of environmental safety, chemicals, and waste.
Working knowledge of trade contracts and unions.
Strong organizational and management skills to define, develop, and evaluate objectives, standards, and performance levels.
Strong organizational skills and attention to detail.
Managerial skills to plan, manage, and coordinate bus maintenance at assigned garages.
Intermediate computer skills using basic office software applications.
Ability to plan, review, assign, and evaluate subordinate personnel’s work.
Ability to manage large-scale, multiple projects.
Ability to drive results by identifying and resolving significant problems within the scope of responsibility.
Ability to interact professionally, courteously, and tactfully with the public and coworkers.
Ability to prepare clear and concise administrative and financial reports.
Ability to analyze problems, identify alternatives, project consequences, and implement recommendations supporting Authority and departmental goals.
Ability to establish and maintain effective working relationships.
Ability to interpret and apply federal, state, and local policies, laws, and regulations.
Ability to direct and supervise managerial, professional, technical, and clerical staff responsible for a large and complex maintenance program.
Ability to lift small to medium-sized tools weighing up to 50 pounds.
Ability to remain stationary for extended periods and constantly operate a computer and other office productivity machinery.
Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area when employed or within six months of beginning employment at CTA.

Nice To Haves

Experience in a transit environment.
Experience managing a large union staff.

Responsibilities

Coordinate maintenance and preventive work plans for maintenance services and activities in the assigned area.
Coordinate maintenance across multiple shops, including daily reactive work, using MMIS information and manpower availability to keep buses in compliance with Authority standards.
Direct preventive maintenance programs, including seasonal changes, and adjust them as needed.
Organize managers’ and repairmen’s work activities and schedules.
Develop maintenance processes and procedures; administer and monitor programs, policies, goals, and departmental objectives; and improve team workflow.
Administer managers’ goals and performance reviews and Risk Management.
Liaise with internal and external departments on Bus Maintenance matters and represent the route in company-wide programs and initiatives.
Coordinate with Bus Heavy Maintenance and Bus Engineering/Tech Service to communicate and resolve maintenance issues, warranty audits, and trends.
Oversee managers’ and repairmen’s scheduling, lost-time, and payroll matters, including coordination with internal and external department representatives.
Review defect, repeater, productivity, and material reports to identify trends and develop reactive and preventive maintenance action plans.
Conduct safety inspections and disciplinary investigations to support a safe work environment and vehicle safety for employees and customers.
Inspect maintenance projects and garages for progress, work methods, and compliance with applicable safety regulations.
Conduct garage safety inspections and audits, disciplinary investigations, and interviews; prepare discharge recommendations and grievance responses; and analyze safety audits for accuracy.
Identify opportunities to improve service delivery methods and procedures, review them with staff, and coordinate implementation plans.
Oversee staff development and training in effective and safe work practices.
Prepare reports on mentoring, employee morale, succession, innovation, and passenger complaints.
Review staff training materials and bulletins on maintenance and preventive procedures to ensure they meet Authority standards and industry best practices.
Approve work-process updates and improvements, identify efficiency and safety opportunities, set staff goals, and implement performance improvement plans.
Approve corrective action and discipline in accordance with current Corrective Action Guidelines.
Respond to service delays, unusual incidents, facility incidents, accidents, and other unusual occurrences, providing oversight, direction, and incident management.
Hire, train, develop, monitor, and evaluate staff; review and recommend personnel actions for approval.
Perform related duties as assigned.