Senior Manager, Loyalty Partnerships

Royal Bank of Canada • Toronto, ON

1d • Onsite

About The Position

RBC’s Loyalty Partnerships team is responsible for identifying, securing, and fostering deep relationships with partners that are mutually beneficial to the enterprise, our clients, and our partners. These high-value, strategic partnerships accelerate client value and engagement across the RBC products and lines of business including RBC’s internationally recognized award-winning loyalty program, Avion Rewards.
In this role, you will be responsible for the development of strategic loyalty partnerships for RBC, and developing mutually beneficial value to our collective clients and customers. This is a highly collaborative role working alongside applicable LOBs (i.e. Cards, Loyalty, Personal and Commercial business lines). You will be responsible for actively communicating and engaging key stakeholders and executives to ensure alignment, engagement, and awareness of opportunities for partnership integration and growth. You will also support the team to develop a best-in-class partner experience and solidify the team and RBC’s reputation as a market leader.

Requirements

• 5-7 years of experience in partnerships, client service or relationship management growing relationships and achieving mutually beneficial objectives and goals
• Consultative experience and a passion for developing business plans for large, multi-faceted partnerships
• An MBA or graduate-level degree in related field
• Experience navigating loyalty relationships with leading brands and cultivating mutually beneficial business value in market at pace
• Experience leading partner conversations and building relationships with key day to day contacts
• Demonstrated ability to manage multiple priorities & meet deadlines in a fast-paced environment
• A sense of pride in maintaining consistent high levels of performance and attention to detail
• Self-starter approach with a strong financial acumen and bias for action, sense of curiosity, and ability to build trust and alignment
• Strong ability to work in a collaborative, supportive way in cross-functional teams and across the organization while being able to adapt in ambiguous, agile, and rapidly changing environments

Nice To Haves

• Direct experience in Retail organizations to inform sector strategy insights and approach
• Strong communication, storytelling and presentation skills
• Experience in Loyalty and rewards programs
• Experience in sales, consulting, or professional services / agencies
• Project management experience including cross functional navigation

Responsibilities

• Establish strong relationships and cadences with key external partner contacts and internal product leads in LOB’s to proactively identify new opportunities to deepen and extend partnership across Cards & Loyalty
• Support the Directors and Head of Loyalty Partnerships to ensure overall program alignment, growth, and successful outcomes
• Act as subject matter expert in your core sector, identifying existing and new partnership opportunities leveraging both internal and external sources (ie. RBC first party data analytics, IBIS reporting, Market Share/Earnings Annual Reports, relevant conferences etc.)
• Work with executive leadership and core internal cross functional business teams to develop a sound external facing partner proposal that highlights the benefits of a partnership with RBC
• Support monthly and quarterly business reviews with key partners to drive engagement, identify new opportunities for integration, and foster best-in-class partnerships
• Support work to design relevant and insightful partner materials including sector reports, post campaign analysis and strategic roadmaps
• Establish ongoing touchpoints with key stakeholders and functional partners to ensure continuing alignment of partnership activities and key business strategies
• Support in development and implementation of Partner Services practice management framework, including industry best practices and standards, guides, activities, and behaviors to ensure RBC is seen as the best-in-class organization to partner and work with, internally and externally

Benefits

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior