Senior Manager, Logistics Operations

Centric Brands•Greensboro, NC

7d•Hybrid

About The Position

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together. As one of the world’s premier lifestyle brand collectives, we want to ensure that warehouses, factories, retail outlets and on-line retailers all over the world have what they need, when they need it. You’ll be part of a team that leverages leading-edge technology – and innovative solutions – to deliver goods and materials on time, on schedule and in great condition. It’s a career path the offers non-stop challenges and endless variety – along with the opportunity to learn the business from the best. Centric Brands has an immediate opening for an experienced Sr. Manager of Logistics Operations. This role will drive the adoption of leading operational best practices across our network. This leader will grow the team and individuals to proactively solve problems before they occur, quickly identify, and adopt both short/long term solutions while driving system wide improvements working collaboratively and strategically both internally and externally to improve operations. The Sr. Manager will be accountable for many aspects of logistics including planning and execution within our international transportation network, operational execution of all shipments and deliveries (EDI, ASN, Destination receipt auditing, Port of Entry availability, etc). This position will be based in Greensboro, NC. It will follow a hybrid work schedule of Monday-Thursday in office with Friday being a remote work day. This schedule is subject to change based on business needs.

Requirements

10+ years of international transportation experience in a fast-paced environment with at least 5 years in a leadership role for an importer (US or Global) or 3rd Party Logistics Provider (apparel experience is a plus)
BS/BA degree in Supply Chain, Logistics, Engineering, Business Management preferred
Strong experience with demonstrated successes across complex multidivisional operations, with quantifiable results showcasing improvements across processes, operations and spend categories (lean or six sigma experience highly valued) including process mapping and process re-design
Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
Strong background leading teams improving overall service and KPI’s.
Proven ability as a passionate people-centric leader with exceptional interpersonal skills with the ability to build, lead, motivate, drive performance and accountability within a team.
Able to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
High analytical ability and drive to gather and interpret data beyond surface level to further develop, recommend and implement solutions
Proven track record for anticipating issues and having implemented processes/standards to address items before they occur and ability to adjust on the move.
Strong experience communicating at many different levels of an organization, clear, concise messaging/presentation experience is a must have.
High level expertise/experience with Microsoft Office Suite (Excel, PPT, Word), data visualization tools/dashboard development (e.g., Power BI, etc.)
SAP Experience needed
Ability to travel up to 10% of the time.

Nice To Haves

apparel experience is a plus
lean or six sigma experience highly valued

Responsibilities

Develop and implement short/long term logistics strategies to support the growth of the organization in a cost-effective manner while improving service and reliability
Monitor and drive key performance end to end metrics to ensure that we are providing an excellent customer experience and delivering results
Strong experience developing KPI’s monitoring and auditing performance, managing execution against commitments, aggressively implementing preventive and corrective actions.
Proactively develop processes to prevent issues from occurring/reoccurring, being proactive in solving issues before internal customers identity bringing solutions and answers
Develop and Project manage items to improve processes, decrease error rates, enhanced visibility to support strategic decision making
Establish and maintain effective relationships and communications with all production/sourcing and other internal customers, as well as outside groups booking agents, transportation, custom brokers, customers and suppliers.
Ensure the global visibility and transmission of EDI (856/943/944) transmissions
For more than 10k containers annually from multiple origins (including Southeast Asia, Western Central Asia as well as Africa) to multiple destinations (US, CA, UK, EU, MX etc)
Ensure the global visibility and transmission of EDI (856/943/944) transmissions
Drive and support the distribution receiving audit and discrepancy resolution and improvements
Drive and support the timely clearance and releases of +10,000 containers, working with appropriate parties proactively to resolve issues, improving processes and visibility
Work collaboratively to support/decipher PO information to best enable constant and timely flow of materials
Research and implement new tools to aid in resolving complex and routine process issues while fostering a culture of continuous improvement
Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through
Understand and be able to do daily tasks of team members in support of creating greater efficiencies through improved processes/automation/visibility/metrics and data
Look after and ensure the continued flow of data in support of our shipments with adequate monitoring systems (KPI’s dashboards etc) in place for EDI/ASN/300’s/943/944 supporting the team with issues and improvements in overall processes
Support the timely release of cargo with appropriate parties and team members cross functionally ensuring no demurrage and improved overall timing and flow of shipments for shipments globally.
Support receiving audit team, with their daily functions while searching for and creating efficiencies in the process working cross functionally utilizing our buildout of KPI’s and metrics around processes and issues
Drive increased operational visibility and efficiency with final mile handoff information including but not limited to: On holds, OBL releases, capacity reviews, etc
Develop and manage against key performance indicators (KPIs), metrics and reporting to help drive execution, accountability and process uniformity and compliance across all divisions, regions, with all transportation providers and vendors
Partner with Finance and Production to manage and report on all vendor shipping/receipt issues
Standardize, document, and improve logistics processes, standard operating procedures, and playbooks, ensuring implementation of best practices across the department
Mentor, train and develop action based and service-oriented teammate, supporting career progression and building of Logistics Department Bench
Cultivate a positive team culture of exceeding expectations, continuous improvement, proactive problem-solving and data driven leaders
Support and Build relationship and trust with cross functional partners
Lead team of 4+ direct reports and supporting staff located across the globe
Perform other duties and special projects as needed