Senior Manager, Logistics Network & Performance Operations (3PL)

Dyson•Chicago, IL

1d•Onsite

About The Position

The Senior Manager, Logistics Network & Performance Operations serves as the strategic owner and subject matter expert for Dyson’s outbound warehouse and third‑party logistics (3PL) operations across the Americas. This role is accountable for end-to-end warehouse performance, service reliability, and cost governance, partnering closely with 3PL providers to deliver best‑in‑class fulfillment outcomes. As the operational authority for warehouse execution, this leader proactively identifies risk, understands the upstream supply chain implications on 3PL operations, and drives continuous improvement through strong governance, performance management, and operational excellence. The role owns the warehouse cost structure, budget, and savings roadmap, leveraging deep 3PL expertise to unlock efficiency and scale. This role requires onsite collaboration in our Chicago office, 5 days a week.

Requirements

Bachelor’s degree in supply chain management, Logistics, Operations, Engineering, Business, or a related field.
10+ years of progressive experience in supply chain, warehouse operations, logistics, or fulfillment, with significant hands-on ownership of 3PL-managed distribution centers.
Experience supporting high-volume, omnichannel, or e-commerce fulfillment networks.
Background in network design, DC optimization, or logistics strategy initiatives.
Prior experience working in a global or matrixed organization.
Demonstrated ability to identify operational and financial levers within 3PL models to drive efficiency, productivity, and cost reduction.
Strong understanding of end-to-end supply chain flows and the downstream impact of upstream changes (demand planning, sourcing, SKU mix, promotions, network changes).
Experience leading QBRs, executive-level reviews, and structured governance models with external partners.
Strong analytical, problem-solving, and root cause analysis skills with the ability to translate data into clear recommendations.
Excellent communication and stakeholder management skills, with the ability to influence cross-functional and executive audiences.

Responsibilities

Develop and execute a multi-year warehouse and logistics strategy aligned with business growth, customer experience goals, and network scalability.
Lead network optimization initiatives including distribution center footprint, inventory flows, mode selection, and throughput improvements.
Translate upstream supply chain changes (planning, sourcing, product launches, volume shifts) into clear operational impacts and execution plans for 3PL partners.
Identify and deliver structural cost improvements while maintaining or improving service performance.
Evaluate and deploy automation, digital tools, and process innovations to future‑proof warehouse operations.
Own the warehouse and 3PL cost structure and deliver annual cost savings targets.
Build, manage, and track warehouse budgets, forecasts, accruals, and monthly financial performance.
Identify cost levers within 3PL contracts and operations, developing and executing continuous cost optimization initiatives.
Lead 3PL contract negotiations and rate reviews in partnership with Procurement and Legal.
Ensure financial transparency and accuracy across all warehousing and fulfillment activities.
Own the strategic relationship with 3PL partners through robust governance, clear SLAs, and KPI performance management.
Establish and enforce operational standards across storage, inventory flow, put-away, pick/pack, shipping, and returns processes.
Ensure distribution center operations are prepared for peak demand, promotions, and future volume growth.
Serve as the primary escalation point for warehouse service issues, driving root cause analysis and sustainable corrective actions.
Lead Quarterly Business Reviews (QBRs) with 3PL partners, focusing on performance, innovation, risk, and continuous improvement.
Partner closely with Demand Planning, Customer Service, Sales, Finance, and Global Supply Chain to align service, cost, and operational trade-offs.
Act as the warehouse SME for cross-functional and global initiatives that impact the 3PL network.
Influence executive stakeholders with data-driven insights, recommendations, and scenario analysis.
Champion a culture of accountability, operational rigor, and continuous improvement across internal teams and external partners.

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability