Senior Manager, Lifecycle & Rewards Operations

Equinix•Toronto, ON

2d•$136,000 - $204,000

About The Position

Equinix is seeking a Senior Manager, Global Lifecycle & Compensation Operations to lead the delivery and transformation of its lifecycle and compensation operations globally. This role is responsible for the end-to-end design, standardization, and optimization of core workforce processes, ensuring they are scalable, controlled, and consistently executed across regions. The position requires a blend of strong operational leadership and process design expertise to drive improvements in accuracy, cycle time, and employee experience through data, automation, and disciplined execution.

Requirements

Proven experience leading HR operations in a global environment, with ownership of lifecycle and/or compensation processes.
Strong track record in process design, standardization, and operational transformation.
Experience applying structured methodologies to drive efficiency and quality improvements.
Demonstrated ability to deliver measurable operational outcomes (accuracy, cycle time, cost, or risk reduction).
Strong data and analytical capability, with experience using insights to drive decisions.
Experience working cross-functionally in complex, global environments.

Nice To Haves

Familiarity with Workday, ServiceNOW and digital/automation tools (RPA, AI) preferred.
You redesign and improve operations.
You bring structure, frameworks, and discipline.
You balance team leadership with a strong delivery mindset.
You think globally, benchmark externally, and challenge the status quo.

Responsibilities

Lead global delivery of lifecycle and compensation operations, including employee transitions, organizational changes, pay adjustments, and reward cycles.
Ensure services are delivered accurately, on time, and in compliance with regulatory and company standards.
Act as the accountable owner of operational outcomes, including quality, performance, and risk.
Own the end-to-end design and standardization of global processes.
Establish clear frameworks, controls, and handoffs across teams and systems.
Lead process mapping, simplification, and redesign, removing inefficiencies and reducing rework.
Drive continuous improvement using structured, data-led methodologies (e.g. Lean, Six Sigma, or equivalent).
Own the operational control environment, ensuring audit readiness and strong data governance.
Use data and insights to drive decision-making, prioritization, and performance improvement.
Lead the automation and digital roadmap, including AI and workflow optimization.
Partner with HR Technology teams to deliver scalable, high-impact solutions, with clear accountability for adoption and outcomes.
Partner with HR, Finance, Legal, and business leaders to operationalize policies and programs at scale.
Lead relationships with external providers, ensuring high-quality, compliant delivery.
Act as a trusted partner in resolving complex issues and shaping operational strategy.
Lead and develop a high-performing global team with clear accountability for delivery, quality, and continuous improvement.
Set clear expectations on execution discipline, ownership, and pace.
Build a culture that balances strong people leadership with measurable results.

Benefits

Employee Assistance Program
Health insurance
Life insurance
Disability insurance
Voluntary plans
Retirement plan
Paid Time Off (PTO)
Paid Holidays
Healthcare coverage
Optional benefit plans
Defined Contribution Pension Plan (DCPP)
Group Retirement Savings Plan (RRSP)
Tax-Free Savings Plan (TSFA)
Vacation time
Personal time
Employee capital plan or pension (PPK)
Private Medical Insurance (PMI)
Life and Accident Insurance cover
Annual Leaves
Flex Wallet (flexible spending account)
Multi-sport Card
Lunch Pass Card
Discount Portal
Statutory allowances and reimbursements (remote working, corrective glasses reimbursement)
Paid and unpaid leaves