Lab Operations Senior Manager
About The Position
The Senior Manager, Lab Operations leads day-to-day technical and operational functions within the laboratory, ensuring smooth execution of processes, regulatory compliance, testing accuracy, and teammate development. This role provides hands-on leadership for laboratory teams and serves as a bridge between frontline operations and senior leadership. The Senior Manager oversees assigned laboratory lanes, monitors operational performance and targets, maintains quality standards, and supports the development of laboratory supervisors and frontline teammates. The position contributes to operational efficiency, laboratory performance, regulatory compliance, and the organization's long-term service line growth. The role reports directly to the Director of Laboratory Operations and is onsite in Orlando, Florida.
Requirements
- Bachelor's degree in Medical Technology, Medical Laboratory Science, or a related science discipline from an accredited institution.
- At least five years of laboratory leadership experience in a high-volume, high-complexity testing environment.
- Active Florida Supervisory License.
- Medical Technologist registry certification through ASCP, NCA, AAB, or an equivalent recognized organization.
- Proven experience leading laboratory teams and supporting operational performance.
- Strong knowledge of CAP, CLIA, applicable federal laboratory regulations, and applicable Florida and state laboratory requirements.
- Demonstrated experience overseeing laboratory operations and maintaining quality standards.
- Experience monitoring laboratory performance metrics and operational targets.
- Ability to lead, engage, and develop laboratory supervisors and frontline teams.
- Strong understanding of quality control and quality assurance programs.
- Strong communication, problem-solving, and operational leadership capabilities.
- Willingness to work onsite in Orlando, Florida, according to the specified schedule.
Nice To Haves
- Master's degree in Business Administration (MBA), Medical Laboratory Science, or a relevant scientific discipline.
- Experience leading laboratory operations in a large, high-volume, high-complexity clinical testing environment.
- Experience overseeing multiple laboratory lanes or operational departments.
- Experience implementing laboratory process improvements and operational standardization.
- Experience managing laboratory performance metrics, staffing, and resource allocation.
- Experience developing laboratory supervisors and emerging leaders.
- Experience supporting succession planning and employee development initiatives.
- Experience partnering with senior leadership on laboratory growth and strategic planning.
- Experience improving customer service and stakeholder relationships within healthcare or laboratory services.
Responsibilities
- Lead day-to-day technical and operational functions within the laboratory.
- Oversee assigned laboratory lanes and support smooth execution of laboratory processes.
- Monitor testing accuracy, operational performance metrics, operational targets, quality, staffing, and financial targets.
- Maintain regulatory compliance with CAP, CLIA, applicable federal laboratory regulations, and Florida and other state requirements.
- Maintain laboratory quality standards and support quality control and quality assurance programs.
- Lead, engage, and develop laboratory supervisors and frontline teams.
- Manage or support staffing, resource allocation, and workflow management.
- Improve operational efficiency through process improvements and operational standardization.
- Communicate across shifts and departments and manage customer and stakeholder relationships.
- Partner with senior leadership on laboratory growth and strategic planning.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
