Senior Manager, Knowledge Management

HP•Spring, TX

1d•$130,700 - $205,200

About The Position

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let’s grow together. Our founders believed that business exists when people work together to ‘accomplish something collectively which they could not accomplish separately.’ We uphold a zero-tolerance policy towards discrimination and treat everyone with respect. By maintaining these principles, we empower the HP team to contribute to our collective success and the future of work. Learn more about HP personal data practices at Privacy Statement, Personal Data and Accessibility at HP, and Terms. You can be yourself at HP. Learn more Having trouble with this page or with applying to a role? Click here to submit a request for support.

Requirements

Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in product design & development, or a related field.
Agile Methodology
Application Programming Interface (API)
Automation
Business Requirements
Computer Science
Data Analysis
Electrical Engineering
New Product Development
Product Design
Product Engineering
Product Lifecycle Management
Product Management
Product Requirements
Product Roadmaps
Product Strategy
Project Management
Scrum (Software Development)
Software Development
User Experience (UX)
User Story
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking

Nice To Haves

Preferred Certifications NA

Responsibilities

Own and execute the enterprise knowledge management strategy, aligned to business priorities such as customer experience, operational efficiency, AI enablement, and workforce scalability.
Define a long-term roadmap for how knowledge is captured, governed, reused, and modernized across functions.
Identify knowledge gaps that impact business outcomes and drive initiatives to close them.
Establish and enforce governance frameworks for knowledge ownership, lifecycle management, quality standards, and review cadences.
Define a single source of truth model for internal and customer-facing knowledge.
Ensure consistency, accuracy, and compliance across all knowledge assets.
Own and optimize knowledge platforms (e.g., knowledge bases, CMS, AI-powered search and retrieval tools).
Drive adoption of automation, AI, and analytics to improve knowledge discovery, reuse, and relevance.
Partner with IT, Data, and Architecture teams to integrate knowledge systems with core enterprise platforms.
Set standards for content structure, taxonomy, metadata, and usability to ensure knowledge is searchable and actionable.
Ensure knowledge supports front-line execution (e.g., support agents, sales, operations) and leadership decision-making.
Balance explicit knowledge (documents, SOPs) with capture of tacit knowledge from subject-matter experts.
Lead and influence cross-functional stakeholders (Operations, Support, Engineering, Product, L&D).
Build scalable frameworks that enable distributed content contributors while maintaining governance.
Champion a knowledge-sharing culture and drive behavioral change across teams.
Lead, coach, and develop knowledge managers, content leads, and technical writers.
Define roles, responsibilities, and career paths within the knowledge management function.
Ensure teams are skilled in modern KM practices, tooling, and analytics.
Define and track KM success metrics (e.g., time-to-answer, content reuse, search success, onboarding efficiency).
Translate knowledge metrics into business impact outcomes such as cost reduction, CSAT improvement, and productivity gains.
Regularly report insights and progress to senior leadership.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave