Senior Manager IT - Workplace Collaboration & Content Management Engineering (Remote)

First Citizens Bank•Phoenix, AZ

6d•Remote

About The Position

This remote role leads the strategy, architecture, and engineering delivery of enterprise collaboration and content platforms, with a primary focus on Microsoft 365 (SharePoint Online, OneDrive, Teams) and Microsoft Purview. The role is accountable for building secure, compliant, and scalable collaboration experiences aligned to regulatory requirements, while enabling modern productivity and AI capabilities (including Microsoft Copilot). The leader will establish strong data governance, lifecycle management, and information protection practices to mitigate risks such as oversharing, data leakage, and non-compliant content handling. This position operates within the Digital Workplace Technology organization and partners closely with Cybersecurity, Risk, Legal, and Compliance teams.

Requirements

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering.
5-7 years working with M365, SaaS collaboration solutions and desktop infrastructure
3-5 years managing a digital workplace team in the financial industry
1-3 years in an Agile delivery environment
1-3 years using Jira, Confluence or Azure DevOps
Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Responsibilities

Lead, coach, and develop a high-performing engineering team focused on collaboration platforms and content management
Set clear vision, priorities, and measurable outcomes aligned with Digital Workplace and enterprise strategy
Build talent capabilities in modern workplace engineering, information governance, and compliance technologies
Foster a culture of engineering excellence, accountability, and continuous improvement
Collaborate across infrastructure, security, data, and application teams to deliver integrated solutions
Manage vendor relationships and strategic partnerships (Microsoft, third-party tools, compliance solutions)
Own engineering and lifecycle management of SharePoint Online (sites, hubs, architecture), OneDrive for Business, and Microsoft Teams (content and file services layer)
Design and implement scalable information architecture, taxonomy, and metadata strategies
Establish advanced SharePoint management practices, including site provisioning and lifecycle governance, permissions and access control frameworks, and external sharing governance and risk controls
Improve platform reliability, performance, and adoption through engineering standards and automation
Lead design and implementation of Microsoft Purview capabilities, including data lifecycle management (retention, disposition, defensible deletion), records management and regulatory compliance controls, data classification and sensitivity labeling, Data Loss Prevention (DLP) policies, and insider risk and information protection capabilities
Establish enterprise-wide data governance frameworks for collaboration content
Partner with Cybersecurity, Legal, Risk, and Compliance to translate regulatory obligations into technical controls
Ensure auditability and defensibility of content management practices
Define and implement controls to mitigate oversharing risks in SharePoint, OneDrive, and Teams
Drive readiness for AI capabilities (e.g., Microsoft Copilot), including data exposure assessments, permission hygiene and remediation, and sensitive data discovery and protection
Implement least-privilege access models and continuous monitoring of access patterns
Develop reporting and insights for leadership on data risk posture
Establish end-to-end content lifecycle practices: creation, classification, storage, retention, archival, and destruction
Ensure automated and policy-driven retention and defensible destruction
Integrate lifecycle policies with business processes and regulatory schedules
Standardize document and records management practices across the enterprise
Define and maintain reference architectures for collaboration services, content management, and information governance and compliance
Drive consolidation of legacy platforms into modern M365 services
Ensure scalability, security, and sustainability of collaboration solutions
Continuously evaluate emerging capabilities, including AI and automation
Partner with operations teams to ensure smooth transition from engineering to run
Define SLAs, SLOs, and observability practices for collaboration platforms
Implement automation, monitoring, and self-service capabilities
Drive incident reduction and proactive risk management using a closed-loop approach
Collaborate with senior leadership and stakeholders to understand business needs.
Partners with senior management to develop and implement IT strategies aligned with the company’s business goals and objectives.
Identifies future needs and trends. Provides direction and oversight to IT projects and products.
Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties.
Establishes and monitors expectations to achieve company and department goals.
Makes appropriate changes to IT policies, standards, procedures, and efficiencies to meet objectives.
Manages the performance, training, and evaluation of assigned staff.
Maximizes department achievements by providing professional development.
Ensures bank needs are met through prioritization and resource allocation.
Serves as a technical expert and strategic leader to senior management, associates, and business units.
Ensures that team activities comply with all appropriate configuration, change controls, and security standards.
Participates in business meetings and special projects to provide insight on end-user needs.
Keeps abreast of industry trends.
Identifies and holds accountable vendors in support of system updates and maintenance.