Senior Manager - IT Product Management

Marsh McLennan•Toronto, ON

1d•Hybrid

About The Position

Leads implementation and delivery of products. Develops strategic business plans and consults on best practices and leading thinking related to the delivery of professional services of software products in support of the business. Manages and oversees the budget, operations and staffing for the Professional Services business including resource allocation and ongoing capacity planning. Supervises four or more employees as direct reports and has authority for people management including assigning, directing, and evaluating work. Conducts performance evaluations and career development discussions ensuring appropriate orientation and on-going education/training. Recommends salary, bonus actions, hiring, disciplining and firing employees. Manages escalated client delivery issues and ensures clear action plans are developed in resolution.

Requirements

Experience in leading implementation and delivery of products.
Experience in developing strategic business plans.
Experience in consulting on best practices and leading thinking related to the delivery of professional services of software products.
Experience in managing and overseeing budget, operations and staffing for a Professional Services business.
Experience in resource allocation and ongoing capacity planning.
Experience supervising four or more employees as direct reports.
Experience with people management including assigning, directing, and evaluating work.
Experience conducting performance evaluations and career development discussions.
Experience recommending salary, bonus actions, hiring, disciplining and firing employees.
Experience managing escalated client delivery issues and ensuring clear action plans are developed in resolution.

Responsibilities

Leads implementation and delivery of products.
Develops strategic business plans and consults on best practices and leading thinking related to the delivery of professional services of software products in support of the business.
Manages and oversees the budget, operations and staffing for the Professional Services business including resource allocation and ongoing capacity planning.
Supervises four or more employees as direct reports and has authority for people management including assigning, directing, and evaluating work.
Conducts performance evaluations and career development discussions ensuring appropriate orientation and on-going education/training.
Recommends salary, bonus actions, hiring, disciplining and firing employees.
Manages escalated client delivery issues and ensures clear action plans are developed in resolution.