Senior Manager, IT Infrastructure

Integer Holdings Corporation•Clarence, NY

2d•Onsite

About The Position

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success together Inclusion We always interact with others respectfully Candor We are open and honest with one another Integrity We do the right things and do things right.

Requirements

Bachelor’s degree in Information Technology or related discipline, or with equivalent work experience.
10+ years of IT‑related experience in enterprise infrastructure environments
5+ years of demonstrated people‑leadership experience, including leading technical teams and managing performance, priorities, and development
5+ years of experience in infrastructure architecture, engineering, or operations roles
Strong operational and execution leadership
Deep technical knowledge across: Networking, Server and cloud infrastructure, M365 / collaboration platforms, Endpoint and device management
Working knowledge of ITSM (Incident, Problem, Change)
Ability to lead cross‑domain architecture discussions
Vendor and MSP oversight experience

Nice To Haves

Experience working in customer service or technical service organizations preferred
Experience operating architecture review processes
Exposure to enterprise architecture frameworks
Experience in regulated or manufacturing environments

Responsibilities

Contribute to definition and execution of infrastructure strategies and platform roadmaps
Identify emerging infrastructure and cloud technologies with potential applicability at Integer
Evaluate new platform capabilities, tools, and services, providing recommendations on fitness, risk, and value
Partner with the Head of Infrastructure on long‑term platform direction, investment priorities, and modernization initiatives
Balance innovation and stability, ensuring new technologies are introduced responsibly
Provide direct people leadership to infrastructure engineering teams across: Network, Server / cloud, M365 collaboration, Endpoint platforms
Set clear expectations, goals, and performance standards for team members
Coach and develop team members to increase technical depth, ownership, and operational maturity
Build a culture of accountability, collaboration, and continuous improvement
Lead staffing, workload prioritization, and skill development for infrastructure teams
Own day‑to‑day infrastructure reliability, availability, and performance
Lead operational response for infrastructure incidents and escalations
Ensure consistent execution of incidents, problem, and change processes for infrastructure platforms
Manage infrastructure vendor and managed service provider relationships
Chair and own the Infrastructure Architecture Review Board (ARB)
Ensure architecture decisions consider: Current operational impact, Alignment with future‑state strategy, Security and resiliency requirements
Use ARB outcomes to inform platform roadmaps and technical investment recommendations
Escalate significant architectural or technology risks with options and recommendations
Execute against enterprise infrastructure architecture and technology standards
Partner with Infrastructure Architects to: Validate design intent, Preventing architectural drift, Surface technical risk and debt
Enforce standard implementation patterns through engineering teams
Integrate acquisition resources and technologies into standard infrastructure platforms
Drive lifecycle management, modernization, and technical debt reduction
Establish and track KPIs for infrastructure health and ARB effectiveness
Improve operational maturity and delivery discipline over time
Partner with Service Delivery on infrastructure dependencies impacting users and sites
Partner with Cybersecurity on secure design, controls, and compliance needs
Partner with IT leadership on platform roadmaps and investment decisions
Communicate infrastructure risks, outages, and delivery status clearly and proactively
Performs other duties as required.