Senior Manager, Global IT Infrastructure

AmeriCares

3d•$100,464 - $110,400•Remote

About The Position

The Senior Manager, Global IT Infrastructure leads the operational maturity of the global infrastructure function at Americares. This role spans networks, Azure and cloud infrastructure, Microsoft 365 infrastructure dependencies, identity, servers, virtualization or hosted environments, backup and recovery, monitoring, lifecycle management, country-office connectivity, vendor oversight, standards, and roadmap execution. The role manages the Infrastructure Manager and Infrastructure Associate and partners with the Senior Director on infrastructure roadmap, budget, risk, vendor, and capability planning. The Senior Manager oversees disaster recovery and business continuity preparedness for infrastructure services and reports material risks, priorities, and decisions to the Senior Director, with the Manager, Global IT Infrastructure coordinating day-to-day operations and follow-through.

Requirements

Significant and progressive infrastructure, cloud, network, systems, identity, or technology operations experience.
Ability to lead, coach, and develop the Global Infrastructure team, setting clear expectations, delegating effectively, supporting growth, and fostering accountability for results.
Experience leading distributed infrastructure operations across several domains, including networks, cloud, servers, identity, backup, monitoring, or resilience; ability to collaborate across time zones through documented handoffs and selected early or later U.S. working hours as operationally required.
Experience establishing operating standards, metrics, lifecycle plans, vendor accountability, technical documentation, and roadmap execution.
Ability to translate strategic priorities into actionable plans, standards, reporting structures, governance mechanisms, and operational outcomes.
Experience with Microsoft-centric technologies, including Azure, Microsoft 365, Entra ID, Intune, Defender, Windows Server, Active Directory, and endpoint management solutions; experience with Meraki, VMware, infrastructure modernization initiatives, monitoring platforms, and technology lifecycle management.
Proven ability to build strong relationships and coordinate effectively across IT teams, business stakeholders, country offices, and vendors.
Experience managing service levels, escalations, performance metrics, and continuous improvement initiatives.
Ability to strengthen infrastructure resilience, operational controls, monitoring, recovery capabilities, and cybersecurity hygiene.
Ability to perform occasional after-hours work for planned maintenance, urgent incidents, disasters, or operational emergencies (no continuous on-call rotation).
US work authorization without restriction and ability for 15% domestic and international are required for this role.
Candidates must be currently living in and will continue to live in one of the following states/territories: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, or WA.

Nice To Haves

Bachelor degree in information technology, computer science, engineering, or equivalent education and experience.
Relevant Microsoft, Cisco, VMware, ITIL, COBIT, CIS, cybersecurity, backup, networking, or cloud certification.
Experience supporting humanitarian, nonprofit, healthcare, international development, public-sector, or other distributed mission-driven environments.
Experience coordinating infrastructure across country offices or international locations.

Responsibilities

Manage the Manager, Global IT Infrastructure and Associate, Global IT Infrastructure through clear expectations, workload planning, coaching, feedback, professional development, and capability planning.
Partner with the Senior Director to develop, sequence, and execute the approved global infrastructure roadmap, including priorities, dependencies, risks, milestones, decision points, budget implications, and progress reporting.
Establish and mature infrastructure operating standards, runbooks, maintenance practices, monitoring, lifecycle planning, change controls, escalation paths, metrics, and audit-ready documentation.
Oversee networks, Cisco Meraki, Azure, Microsoft 365 infrastructure dependencies, Entra ID, Intune, OneLogin, Cloudflare, servers, VMware or hosted systems, backup and recovery, monitoring, and country-office connectivity.
Oversee disaster recovery and business continuity preparedness for infrastructure services, including recovery standards, backup reliability, testing coordination, documentation, risk reporting, and improvement priorities, while the Manager, Global IT Infrastructure coordinates day-to-day execution and follow-through.
Apply COBIT-informed accountability and governance coordination, ITIL incident and change practices, and CIS-aligned configuration, asset, vulnerability, monitoring, access, backup, and resilience controls.
Coordinate the country-office matrix model for network, connectivity, server, cloud, backup, identity, and infrastructure issues, including functional guidance and knowledge transfer.
Partner with Global IT Service Delivery, Enterprise Applications, Data and Analytics, Cybersecurity, Facilities, country offices, and vendors to coordinate infrastructure dependencies, access and identity requirements, application and data platform support needs, change readiness, resilience, incident response, user-facing communications, resolver-group handoffs, knowledge content, and service-improvement actions.
Serve as the escalation lead for the global IT infrastructure function and the technical restoration owner for infrastructure-related incidents, recurring technical issues, and country-office infrastructure escalations.
Partner with cybersecurity leadership to execute enterprise security policies, standards, technical controls, remediation, monitoring, resilience, and investigation support established by Cybersecurity, without assuming ownership of enterprise cybersecurity strategy, security policy direction, or risk acceptance.
Maintain infrastructure operating policies, standards, procedures, runbooks, and documentation within the approved roadmap, budget, risk, and governance direction set with the Senior Director.
Manage infrastructure vendors and service providers, including service levels, technical delivery, documentation, escalations, renewals input, performance feedback, and continuous improvement.
Monitor infrastructure reliability, capacity, cost, lifecycle status, technical debt, operational risk, disaster recovery and business continuity readiness, and roadmap progress; partner with the Senior Director on actionable reporting, budget planning, vendor and renewal planning, capability needs, staffing assumptions, lifecycle investments, and material tradeoffs.
Actively model and contribute to Americares values, work culture, and mission.
Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.
Other duties and responsibilities as assigned.