Senior Manager IT - Infrastructure Cloud Platforms (Remote)

First Citizens Bank•Austin, TX

9d•Remote

About The Position

The Senior IT Manager - Infrastructure Cloud Platforms is accountable for the operational health, reliability, security, resilience, and lifecycle management of enterprise private cloud, public cloud, and container platforms, including VMware Cloud Foundation (VCF), Azure VMware Solution (AVS), Microsoft Azure, Amazon Web Services (AWS), and Red Hat OpenShift. This leader manages and develops infrastructure and cloud professionals who support highly available production services, while advancing operational maturity, automation, standardization, observability, and continuous improvement. The position partners with Architecture, Engineering, Information Security, Network, Application teams, Risk, Audit, vendors, and business stakeholders to ensure infrastructure services satisfy business, regulatory, security, availability, and recovery requirements. It combines people leadership and operational discipline with technical depth to lead complex hybrid-cloud environments and make decisions during incidents, modernization initiatives, and technology lifecycle transitions. The role is remote and may only be hired in Arizona, North Carolina, or Texas. It reports to the Sr. Director Infrastructure and Operations and has direct responsibility for system administrators, infrastructure engineers, or platform specialists. It may require on-call rotation, after-hours maintenance, disaster recovery testing, and incident response for critical production systems.

Requirements

Minimum education and experience: Bachelor's degree and 8 years of experience, or high school diploma/GED or equivalent and 12 years of experience in applications development, analysis, or engineering.
7+ years of progressive IT infrastructure experience, including administration or engineering responsibilities across multiple enterprise server platforms.
5+ years of leadership or management experience, including direct supervision of technical staff, team coordination, or technical lead responsibility in a complex environment.
Demonstrated experience supporting VMware Cloud Foundation (VCF), Azure, AWS, and OpenShift platforms in a mid-sized or large enterprise environment.
Strong understanding of infrastructure operations, platform hardening, backup and recovery processes, disaster recovery, and production support.
Experience with change management, incident response, root cause analysis, and operational documentation.
Ability to communicate effectively with technical teams, senior leadership, auditors, vendors, and business stakeholders.
Experience working in a regulated environment with strong operational controls, documentation standards, and risk management expectations.
Strong knowledge of VMware VCF administration, including patching, security, troubleshooting, and operational support.
Strong knowledge of AWS and Azure administration across enterprise distributions, including performance tuning, scripting, patching, and security management.
Working knowledge of OpenShift administration, system support, and operational best practices.
Knowledge of system hardening, vulnerability remediation, and infrastructure security controls.
Strong incident management, problem management, and root cause analysis skills.
Ability to create and maintain clear technical documentation, standards, runbooks, and procedures.
Effective people management, mentoring, and team development skills.
Strong organizational, prioritization, and decision-making abilities in fast-paced operational environments.
Strong written and verbal communication skills, including the ability to translate technical issues for non-technical audiences.
Ability to collaborate across infrastructure, security, application, audit, and business teams.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant experience.
Experience in banking, financial services, or other highly regulated industries.
Experience supporting core banking platforms, payment systems, loan systems, treasury applications, or other business-critical financial workloads.
Familiarity with regulatory and control frameworks relevant to financial institutions, such as FFIEC guidance, SOX, PCI DSS, GLBA, or internal audit standards.
Experience supporting AWS and Azure cloud environments.
Experience with cloud governance, compliance, and operational reporting.
Experience monitoring cloud environments with Dynatrace, Splunk, CloudWatch, and Azure Monitor.
Experience with virtualization platforms such as VMware VCF.
Exposure to infrastructure automation using PowerShell, Python, Ansible, Terraform, or similar tools.
Experience with monitoring and observability platforms for infrastructure health, alerting, and performance analytics.
Experience participating in or leading disaster recovery exercises, cyber recovery planning, and resilience testing.
Knowledge of hybrid cloud connectivity and infrastructure integration strategies where applicable.

Responsibilities

Lead day-to-day operations of infrastructure teams supporting private cloud, public cloud, and container environments across production, disaster recovery, test, and development platforms.
Supervise, coach, and develop system administrators and engineers, including workload management, performance feedback, career development, and team planning.
Ensure infrastructure service availability and reliability through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement.
Oversee platform lifecycle management, including installation, configuration, patching, upgrades, decommissioning, and hardware and software currency.
Maintain operational readiness for backup, restore, replication, and disaster recovery; ensure recovery objectives are documented, tested, and achievable.
Partner with cybersecurity and risk teams to implement secure configuration standards, vulnerability remediation, privileged access controls, endpoint hardening, and compliance with internal policies and regulatory expectations.
Establish and enforce infrastructure standards for builds, operational procedures, documentation, change controls, and platform governance.
Coordinate major incident response for supported platforms and provide leadership during outages, service degradation, and recovery events.
Support audits and examinations by preparing evidence, responding to control inquiries, and remediating identified gaps in a timely manner.
Manage vendor relationships for software, maintenance, and support services, including issue escalation and service reviews.
Contribute to strategic planning for infrastructure modernization, automation, cloud integration where applicable, data center operations, and platform roadmaps.
Collaborate with application and database teams on system performance, platform tuning, middleware dependencies, and infrastructure requirements for business initiatives.
Drive automation and operational efficiency through scripting, configuration management, standardized deployment processes, and reduction of manual support tasks.
Own capacity and performance management for private cloud, public cloud, and containers to ensure sufficient scalability for growth and resilience needs.
Ensure adherence to ITIL-aligned incident, problem, change, request, and configuration management processes.