Senior Manager, IT Enterprise Applications, Digital Workplace

Jamf

4d • $154,000 - $216,000 • Remote

About The Position

The Senior Manager, IT Enterprise Applications, Digital Workplace leads how technology works and feels for Jamf employees by connecting enterprise systems into a cohesive, scalable foundation for productivity and cross-team collaboration. The role owns the roadmap, architecture, lifecycle management, and day-to-day operations of Jamf’s Service & Knowledge Management and Employee Experience platforms, currently ServiceNow and Atlassian, with scope potentially expanding to additional digital workplace platforms. The leader builds and develops a team of platform administrators, developers, and technical architects, and partners with the Senior Director of Enterprise Applications on long-term platform strategy while retaining decision-making authority for execution, vendor relationships, and cross-domain escalations.

The position directs platform delivery and governance, manages vendors, licenses, contracts, and budgets, and works with IT, Security, and business stakeholders to govern integrations and automated workflows across workplace systems. It also leads evaluation and rollout of AI-enabled platform capabilities and uses AI tools to automate work and improve team efficiency.

Requirements

• At least 8 years of experience delivering and managing enterprise applications and collaboration platforms in a complex, cross-functional IT environment.
• At least 5 years of experience coordinating work across internal teams and external vendors, including SaaS budget, contract, and license negotiation management focused on cost optimization and preventing sprawl.
• At least 3 years in a formal people-management role, including hiring, performance management, and team development.
• Deep platform architecture experience, including hands-on configuration and administration of ServiceNow (such as ITSM, ITOM, or ESM) or Atlassian (such as Jira Software, Jira Service Management, or Confluence).
• Effective executive communication and stakeholder-management skills across technical and business audiences.

Nice To Haves

• Experience architecting and governing complex enterprise IT platforms across more than one vendor ecosystem, anticipating how changes in one system affect others.
• Experience building integrations and automated workflows between enterprise platforms using REST/SOAP APIs and identity providers such as Okta or Azure AD.
• Hands-on experience using AI tools to improve personal and team efficiency and evaluating AI-enabled platform features.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; a combination of relevant education and experience will be considered.
• Relevant ServiceNow or Atlassian certification, such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Atlassian Certified Jira Administrator.

Responsibilities

• Own the technical roadmap, governance model, and architecture for Service & Knowledge Management and Employee Experience platforms such as ServiceNow and Atlassian.
• Lead, coach, and develop platform administrators, developers, and technical architects, including performance management, staffing, and career growth.
• Direct platform delivery, including planning, prioritizing, and releasing functionality and enhancements across managed systems.
• Lead platform governance and steering committees, aligning departmental stakeholders on priorities, changes, and roadmap decisions.
• Serve as the technical escalation point for critical service disruptions, resolving cross-domain, vendor, and stakeholder issues and escalating issues with significant business or budget impact to the Senior Director.
• Manage vendor relationships, licensing, contracts, and budgets for managed domains; track utilization, forecast spending, communicate ROI, optimize costs, and prevent SaaS sprawl.
• Partner with IT, Security, and business stakeholders to architect and govern integrations and automated workflows across platforms and workplace systems, including identity providers, HRIS, collaboration tools, and AI tools.
• Advise departments on platform capabilities for new systems and major process changes.
• Lead the evaluation and rollout of AI-powered platform capabilities, such as ServiceNow Now Assist, Atlassian Rovo, and Microsoft Copilot.
• Use AI tools to automate manual work and improve team efficiency.

Benefits

• Training and opportunities to grow through vertical and horizontal career paths.
• Best-in-class sales-focused Bootcamp training providing technical and product knowledge.
• Supportive teamwork, achievable targets, and shared best practices.
• Opportunity to make a meaningful impact for more than 75,000 global customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior