Senior Manager, IT Business Services

Messer Americas • Mississauga, ON

20d • CA$120,000 - CA$150,000

About The Position

Reporting to the CIO Americas, the Senior Manager, IT Business Services is responsible for bridging the gap between IT and local business teams, ensuring the effective delivery of IT services, projects, and enhancements. Working closely with core regional technology teams it aims to understand and leverage regional standards, support technology roadmaps and maximize the value of IT to the business. This role involves leading a diverse team, managing budgets, prioritizing and executing IT projects, and maintaining high service levels. Additionally, the role oversees communication related to IT services, technology changes, and cybersecurity to ensure alignment with business needs and continuous improvement.

Requirements

• Ability to oversee multiple projects, ensuring they are completed on time and within budget.
• Deep understanding of IT systems, software, and hardware to support business operations. incl. ERP Platforms, Software Applications, Infrastructure & Cybersecurity.
• Proficiency in implementing robust security measures and responding to potential threats.
• Experience in planning and allocating resources efficiently to operate within financial means.
• Skills in managing relationships with external vendors for software, hardware, and services.
• Aptitude for identifying issues and finding solutions quickly to minimize downtime.
• Ability to convey technical information to non-technical stakeholders and collaborate effectively with team members.
• Strong leadership skills to manage and develop a diverse team of technology resources.
• Capability to align IT initiatives with the broader business strategy.
• Proficiency in managing and implementing technology changes within the organization.
• Minimum 10 years’ experience in IT Leadership/Management roles
• Experience in leading the implementation of complex ERP and large-scale business technology projects.
• Bachelor’s degree in STEM related studies (or 15+ years equivalent professional experience)

Nice To Haves

• Professional IT certifications, e.g. ITIL, COBIT etc.

Responsibilities

• Manage the relationship between IT and local business teams, ensuring the delivery of IT services, projects, and enhancements.
• Lead a team of 10-15 senior internal FTEs across various technology disciplines; inc. including business process/functional consultants, local IT service/ support staff, project managers and locally specific development resources.
• Prepare and deliver local IT Opex and Capex budgets.
• Manage business demands for IT projects and solutions, prioritize effectively, and ensure execution of the IT project and enhancement portfolio.
• Manage key local 3rd Party technology providers to support local IT technology, service and project-based requirements.
• Define and agree on Service Level Agreements (SLAs) for key IT services, monitor and manage delivery to agreed SLAs, and measure end-user satisfaction.
• Manage communication across all aspects of IT, including service, technology changes, and cybersecurity, to the local business.

Benefits

• Excellent paid vacation available in first year including personal days.
• Competitive pay rate ranging from $120,000 and $150,000 with comprehensive benefits and competitive pension plan.
• Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
• Employees can refer talent and earn!
• Access to exclusive discounts on several products and services across Canada.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior