Senior Manager Internal Communications and Culture

Norton Rose Fulbright • Vancouver, BC

96d • $109,000 - $137,800 • Onsite

About The Position

Where strategy meets culture—and communication makes it real. We are seeking a senior communications leader who transforms vision into clarity and engagement, shaping the firm’s internal voice to keep our people aligned, informed, and connected. As Senior Manager, Internal Communications & Culture, you will act as a trusted advisor to firm leadership, partnering closely with business services leaders and practice group chairs to support strategic priorities and reinforce our reputation for excellence.

Requirements

• Relevant degree in communications, or related field
• A minimum of 15+ years of experience in corporate communications, preferably in the professional services industry
• Extensive experience in external communications, with a solid understanding of public relations principles
• Demonstrated success in developing and executing strategic communications plans that drive business objectives and enhance organizational reputation
• Proven ability to craft compelling content and manage high-stakes executive and market interactions
• Excellent relationship-building skills, with the ability to engage effectively with media, stakeholders, and internal teams
• Exceptional writing, editing, and verbal communication skills, with a keen eye for detail and a strategic mindset
• Excellent project management skills; organized and able to manage multiple projects simultaneously in a fast-paced, rapidly changing environment
• Bilingualism (French and English) is required for this role

Responsibilities

• Develop and execute a comprehensive internal communications strategy aligned with the firm’s mission, vision, culture and strategic objectives.
• Craft clear, compelling messages for firm-wide announcements, executive communications and internal campaigns.
• Serve as a senior communications advisor to executives, supporting speeches, talking points, leadership presentations and internal thought leadership.
• Develop and maintain a crisis communications framework, ensuring timely, accurate and coordinated messaging during critical incidents.
• Oversee internal communication channels and content, including the intranet and digital signage, ensuring consistency and relevance across platforms.
• Own and manage the internal editorial calendar, balancing strategic priorities with timely business needs.
• Define success metrics for internal communications initiatives; analyze engagement data and employee feedback and translate insights into actionable recommendations for leadership.
• Partner with People & Development to align internal and external communications with the firm’s talent, engagement and diversity priorities.
• Ensure all internal communications adhere to legal, brand and editorial standards.
• Collaborate on campaigns supporting DEI initiatives and employee recognition programs.
• Provide communications coaching and training to leaders and subject matter experts to strengthen internal messaging effectiveness.
• Stay current with internal communications trends and best practices, introducing innovative approaches where appropriate.
• Oversee translation processes to ensure accuracy and consistency of messaging across languages.
• Liaise with the global internal communications team to align messaging, timing and channel strategy, ensuring consistent and coordinated firm-wide

Benefits

• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees