Senior Manager, Inside Sales

Cambium•Baltimore, MD

3d•Hybrid

About The Position

As Cambium’s Inside Sales Senior Manager, you’ll lead the team that turns inbound demand into closed business at speed. You’ll directly manage a team of inside sales professionals across order processing and technical selling, operating from our manufacturing facility outside of Baltimore and traveling between other regional hubs regularly. You’ll own team performance, hiring, training, and process, and you’ll build the muscle that lets our field sellers focus on the largest relationships while inside sales runs the day to day flow of orders, quotes, and technical support. This role is critical to scaling Cambium into our next growth phase. It is a role for a proven seller turned manager who knows how to run a high velocity inside sales motion in the building materials industry.

Requirements

Inside Sales IC Experience: 5+ years as an individual seller in a high velocity sales environment at a large building materials company. Track record as a top performer, ideally promoted into management based on results.
People Management Experience: at least 2 years managing inside sales individual contributors. You have hired, coached, and developed inside sellers, and you can speak to specific people you have promoted or turned around.
Startup Experience: at least one tour at an early stage company. You know what it means to build process from scratch, work without a full RevOps function, and operate with ambiguity. You are not looking for a role with a finished playbook.
Building Materials Industry Knowledge: direct experience in lumber, wood products, building materials, or an adjacent industry. You understand how orders flow, how customers buy, and what makes a quote credible in this market.
Cross Functional Operator: you build clean handoffs with field sales, supply, and operations. You translate inside sales constraints into clear narratives for leadership. You embody Cambium’s “extreme ownership” and “people first” core values.
Data Driven: comfortable in CRM systems (HubSpot preferred), able to build and read dashboards, and able to use data to manage team performance and inform process changes.

Responsibilities

Lead the Inside Sales Team: directly manage a team of inside sales professionals across order processing and technical selling. Own hiring, onboarding, coaching, performance management, and career development.
Build and Run the Inside Sales Process: establish standard operating procedures for lead qualification, quoting, order processing, and technical support. Set response time, accuracy, and throughput targets and hold the team to them.
Partner with Field Sales: pair inside sales with the outside team so field reps spend their time in our clients and Architect offices and inside sales owns the transactional flow. Build the handoff, the cadence, and the feedback loop.
Drive Cross Hub Coordination: the team operates out of three regional hubs in Cotati, Duluth, and Snowden. Travel regularly between hubs, set shared standards, and prevent the team from fragmenting into three local cultures.
Integrate the Self Serve & Dealer Channels: partner with marketing and software teams on the self serve buyer portal build and dealer channels for small orders. Route deals by size, manage the handoff from automated to assisted selling, and continuously optimize the threshold.
Own Inside Sales Metrics: team productivity, order accuracy, response time, quote turnaround, and outside seller satisfaction. Partner with Revenue Operations to build the dashboards and reporting that make the function legible to leadership.