Senior Manager, Information Technology

Pindrop•Atlanta, GA

3h•$155,000 - $185,000•Hybrid

About The Position

Pindrop is seeking a Senior Manager, Information Technology based in Atlanta, Georgia to lead and scale the company’s enterprise IT operations, infrastructure, GenAI platform management, automation capabilities, and employee technology experience. This role is crucial for leading and scaling Pindrop’s enterprise IT operations, infrastructure, GenAI platform management, automation capabilities, and employee technology experience.

Requirements

5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment.
Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms.
Minimum 1 year of programming or scripting experience required using Python, PowerShell, Bash, JavaScript, or similar languages.
Verifiable track record building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale.
Comprehensive experience working within cloud-first or hybrid environments, backed by advanced analytical, organizational, and project management skills.
Hands-on leader who can seamlessly move from high-level operational strategy to architecture to technical implementation.
Deep technical expertise combined with strong coordination, project management, and execution skills.
Highly comfortable operating with minimal supervision in small, dynamic, and high-ambiguity environments.
Strong ownership mindset and a history of making sound, risk-based decisions.
Able to influence across teams and successfully translate technical risk into clear business impact.

Nice To Haves

Direct experience administering or governing GenAI enterprise platforms and AI-enabled workflows.
Practical experience with workflow automation tools such as Okta Workflows or similar systems platforms.
Grounded understanding of ITIL practices, service management frameworks, and operational maturity models.

Responsibilities

Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments.
Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions.
Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning.
Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity.
Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects.
Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans.
Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption.
Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning.
Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards.
Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness.
Manage enterprise GenAI tools, integrations, governance, and access controls across the organization.
Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies.
Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools.
Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery.
Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.

Benefits

Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
Remote-first environment
Unlimited Paid Time Off (PTO)
Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
Best-in-class Health Savings Account (HSA) employer contribution
Low-cost vision and dental plans for you and your family
Paid Parental Leave - Including birth, adoptive & foster parents
One year of diaper delivery for your newest addition to the family!
Recurring monthly phone and internet allowance
Enhanced fertility and GLP-1 benefits
Annual Learning & Development stipend