Senior Manager, Information Technology
About The Position
Pindrop is seeking a Senior Manager, Information Technology based in Atlanta, Georgia to lead and scale the company's enterprise IT operations, infrastructure, GenAI platform management, automation capabilities, and employee technology experience. This role is crucial for managing and enhancing core enterprise IT platforms to drive standardization, automation, and operational maturity. The position involves planning, designing, and leading IT tool rollouts, migrations, upgrades, and implementation projects, while also managing vendor relationships, licensing, procurement, and budgeting. A key aspect of this role is managing enterprise GenAI tools, integrations, governance, and access controls, and evaluating/implementing AI-powered productivity and workflow automation platforms. The Senior Manager will also partner with Security and Legal teams to establish governance, acceptable use policies, and compliance requirements for AI tools, and identify AI-driven automation opportunities to improve IT operations and employee productivity.
Requirements
- 5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment.
- Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms.
- Minimum 1 year of programming or scripting experience required using Python, PowerShell, Bash, JavaScript, or similar languages.
- Verifiable track record building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale.
- Comprehensive experience working within cloud-first or hybrid environments, backed by advanced analytical, organizational, and project management skills.
Nice To Haves
- Direct experience administering or governing GenAI enterprise platforms and AI-enabled workflows.
- Practical experience with workflow automation tools such as Okta Workflows or similar systems platforms.
- Grounded understanding of ITIL practices, service management frameworks, and operational maturity models.
Responsibilities
- Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments.
- Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions.
- Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning.
- Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity.
- Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects.
- Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans.
- Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption.
- Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning.
- Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards.
- Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness.
- Manage enterprise GenAI tools, integrations, governance, and access controls across the organization.
- Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies.
- Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools.
- Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery.
- Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.
Benefits
- Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
- Remote-first environment
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans
- Best-in-class Health Savings Account (HSA) employer contribution
- Low-cost vision and dental plans
- Paid Parental Leave
- One year of diaper delivery for new additions to the family
- Recurring monthly phone and internet allowance
- Enhanced fertility and GLP-1 benefits
- Annual Learning & Development stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
