Senior Manager, Information Technology

Corporate Office•Frisco, TX

About The Position

The Senior IT Manager, Information Technology role is responsible for the overall planning, organization , and execution of all IT - related functions. This hands - on - oriented leadership role requires a thorough level of information technology / infrastructure, security , and compliance knowledge. This includes , but is not limited to , directing a team regarding all IT operations to meet customer requirements as As well as the support and maintenance of existing applications and the development of new technical solutions. In addition, it is responsible for the effective provisioning, installation/configuration, operation, and maintenance of system hardware and software , and related infrastructure. This individual participates in technical research and development to enable continued innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards. Ensures the smooth functioning of all computer and network systems that enhance service and value for the hotel guests and associates while strengthening the productivity and profitability of Omni Hotel & Resorts.

Requirements

7+ years of Information Technology experience, including managerial experience.
Bachelor of Science degree in a related technology field or equivalent field experience.
Thorough understanding of foundational IT networking, operating systems, application development, and specific experience with implementing security technologies.
Experience leading and driving large, complex IT Security and Compliance functions in a hospitality and/or retail organization
Strong Project and Time Management skills
Ability to handle multiple tasks, prioritize, and meet deadlines
Strong interpersonal and influencing skills.
Interviewing and investigative skills

Responsibilities

Provides technical support for all computer systems in the hotel and serves as an escalation point for property IT issues. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies, and other Corporate IT standards; performs audits, system maintenance, and security reviews.
Remains abreast of changes in user, system software, and hardware requirements.
Leads and engages the IT team toward success.
Provide Tier 2/Tier 3 support for system problems, recommend and implement solutions, or draw upon other resources and/or vendors to resolve.
Train or facilitate training for users on proper system use and maintenance, which may include conducting training and retraining sessions with hotel associates.
Coordinate installation of new systems and equipment and assist in any corporate programs or initiatives, which may include beta testing.
Provide on-site assistance with company-issued operational phones and be a liaison between Telecom Providers.
Ensure timely completion of work transferred by the Omni Hotels & Resorts Service Desk; prioritize and escalate issues as needed.
Coordinate with the infrastructure team to facilitate new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
Research and recommend innovative, and where possible automated, approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Provides hands-on support, coaching, and mentoring to IT team members.
Serves as advisor to executive leadership on information security risks, IT compliance issues, and industry trends that will require prioritization, funding, and/or implementation support.
Partners with Infrastructure and Operations teams to drive adoption and implementation of information security policies, procedures, standards, and incident handling processes.
Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
Hires, recruits and retains superior IT talent.
Demonstrates exceptional written and oral communication skills and can communicate to all levels and areas of the organization.
Oversees and conducts the periodic integrated risk assessments and provides reporting to the Omni Service Center leadership team as needed
Provides subject matter expertise for common IT compliance areas
Works with stakeholders to monitor regulatory changes that impact IT and leads the property communications, implementation and monitoring of these requirements
Oversees periodic IT compliance assessments of key compliance risk areas
Delivers and continuously improves the Information Security – providing guidance and oversight to the functional / business teams, and leading the reporting and mitigation of any findings
Acts as primary contact and liaison with all business leaders in matters relating to information security
Acts as an escalation contact for security risks, issues, and developments
Attains a clear understanding of the business data lifecycle, initiatives and proactively advises management and appropriate personnel about potential risks that may have a material impact on the business, bottom line and/or operating performance
Communicates in business terms that can be clearly understood at all levels of the organization
Communicates, oversees and carries out technical implementations of technology solutions required to meet business objectives